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Wisewolf

Unable to open Malwarebytes

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Hi there, I own Malwarebytes Premium license. It opens at Windows startup, but I can really open the program, the icon is opened in bottom right corner but I just can't open the program. I also have some problems with Chrome loading times, it is really too slow, not happening with other web explorers like brave or firefox.

I had some problems where Malwarebytes just uninstalled itself, It seems I fixed that problem.

Can you please help me?

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14 minutes ago, Wisewolf said:

Can you please help me?

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

Thank you

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Thanks for the reply.

I could just progress to step 4. Step 5 was not there, so once it begin to install after accepting lincense agreement there is no more windows. I suppose it is because my PC just can't open Malwarebytes (the icon is there on the bottom right corner, but inoperative).

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2 minutes ago, Wisewolf said:

I could just progress to step 4. Step 5 was not there, so once it begin to install after accepting lincense agreement there is no more windows.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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Hello @Wisewolf

Please run the following fix which will run some Microsoft OS checks and clear temp and reboot your system. Once this is done I'll review the log and then we'll look at fixing Malwarebytes

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

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Great the log shows that Windows found some corrupted files and was able to repair them.

Please run the following removal tool to clean up any left over elements of Malwarebytes and then to a clean install.

Uninstall and reinstall using the Malwarebytes Support Tool

Let me know if there are any issues installing or running Malwarebytes after that

 

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It seems it is repaired and reinstalled now. I restarted two times and Malwarebytes is still here running.

Thank you!!

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Great, glad to hear that your issue has been resolved. 

You can go ahead and delete the FRST program and log files used. If there is anything else we can help you with please let us know.

Take care 

 

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