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Problem with Chrome/Malwarebytes and resolving host

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Posted (edited)

For anyone reading this post/topic.

The privacy policy is the same for all Malwarebytes products.

The info from the Support Tool even though is not explicitly stated does not leave the company. It is only accessed within the company for support purposes and as I stated before is not available to any other than authorized members and to development staff(AKA Authorized people only).

There is an opt out switch on the actual Malwarebytes program for telemetry

 

 

2020-05-22_14h39_26.png

The only section where all can access files is the Malware Removal section but since it requires users to download attachments from this forum and since it is one on one help, users my send logs by private message at any time during the malware removal assistance to the Malware removal assistant and is also vetted and authorized to receive those logs.

 

Edited by Porthos

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Hello @gunter

If you're not happy with your posts or logs being on the forums I can delete all of you posts and logs. Just let me know.

Thank you

 

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Hello, I'm also having the same issue. What exactly do you want from me to upload? Anything to make this problem go away, it's been painful lately...

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30 minutes ago, CybeastID said:

Hello, I'm also having the same issue. What exactly do you want from me to upload? Anything to make this problem go away, it's been painful lately...

I would suggest enabling BETA updates and upgrade ans see if the issue persists.

 

Beta Updates.png

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On 5/22/2020 at 1:35 PM, Porthos said:

FYI for all. Logs posted here in this section can not be read or accessed by anyone except authorized members.

Everyone else sees the following.

image.png.dca6ba16b6bcd590342c3c92cc53fa15.png

That is the only workaround since it can not be replicated on any of the numerous test machines that Malwarebytes owns.

Sorry you feel that way.

Best of health for you and yours. Stay safe.

These are my uploads and this is what I see. I submitted on 5/15/2020 and still haven't heard anything, other than the nice people in this forum, doing their best to help us, for which I am grateful.  image.png.cce21153500cbe278deb761bfed48b04.png

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On 5/22/2020 at 3:23 PM, gunter said:

To MWB's credit - the browsing history collected is limited and does seem to be for the purpose of detecting exploits.

Nonetheless - MWB needs to make such data collection free of the ability to trace back to the submitting user.

Your analysis might be ignoring the fact that it uploaded every "chat" message it could find between MS Teams and Skype. I don't have a virus, and it wasn't the logs, but the actual .rtf versions of my chat messages. Should that be allowed to be shared without my consent?

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On 5/22/2020 at 6:34 PM, AdvancedSetup said:

Hello @gunter

If you're not happy with your posts or logs being on the forums I can delete all of you posts and logs. Just let me know.

Thank you

 

Hello Root Admin, it is nice to see you chiming in on this topic. Your focus on "eradicating @gunter's records" from the forum notwithstanding, can you please offer some update on either the logs I submitted on 5/15, or, since I am running 4.0.4 because that's the only stable version, am I getting the latest signature and definition updates, even if I'm running an older version? Additionally, this issue is both on my personal PC (clone) and my work PC surface. Running 4.0.4 won't allow me to associate with my enterprise account, so I feel exposed, in addition to my chats being a subject of interest.  Thank you for any clarity you can bring to the situation.

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Posted (edited)

I'm sorry but if you need specific attention to an issue then you should either create your own topic or create a support ticket so that you can get one on one support. Posting to a group topic typically gets just that, generic advice for all @jamalot71

Depending on what your real issue is, the latest beta may correct it but it may not. I realize you're not happy with this and you feel that we're not finding the issue quick enough for you. I do apologize but aside from telling you that your logs as well as about a dozen other logs have been submitted and the QA team is reviewing and actively working on the issue, I don't have specific information on your logs. If that is not good enough then you may contact our support online by creating a ticket via the link above and seeking a product refund and we'll be more than happy to assist you.

Thank you for your patience and understanding

 

 

Edited by AdvancedSetup
updated information

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52 minutes ago, AdvancedSetup said:

I'm sorry but if you need specific attention to an issue then you should either create your own topic or create a support ticket so that you can get one on one support. Posting to a group topic typically gets just that, generic advice for all @jamalot71

Depending on what your real issue is, the latest beta may correct it but it may not. I realize you're not happy with this and you feel that we're not finding the issue quick enough for you. I do apologize but aside from telling you that your logs as well as about a dozen other logs have been submitted and the QA team is reviewing and actively working on the issue, I don't have specific information on your logs. If that is not good enough then you may contact our support online by creating a ticket via the link above and seeking a product refund and we'll be more than happy to assist you.

Thank you for your patience and understanding

 

 

Thank you so much for your response. It means the world to me that you guys care. That's all I wanted to know. I have no desire to get a refund as I am a lifer as long as lines of communication are open. I didn't realize this wasn't your support forum, so that's my mistake. I am happy to try the beta if that is your suggestion, or open a formal ticket if that is a better approach? Thanks again for taking the time to respond, even if it's just to acknoledge that I've been "trying" to follow other threads and standard protocols to get this resolved.

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1 hour ago, jamalot71 said:

am I getting the latest signature and definition updates, even if I'm running an older version?

Yes you are.

1 hour ago, jamalot71 said:

These are my uploads and this is what I see. I submitted on 5/15/2020 and still haven't heard anything, other than the nice people in this forum, doing their best to help us, for which I am grateful.  

The help desk stays very busy. And since you do not want logs here for the authorized (guess I understand your stance) people on the forum to look at, please stick with the ticket you already have. We do not want to duplicate efforts by using the forum and the help desk. The assistance is pretty much the same either way.

But at least the older version works with no issue and gets database updates.

 

 

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It is our support forum. We offer forums, helpdesk, social media, chat, etc. to try and address the various support needs of users. The Helpdesk offers a more private offering in that only you and the Helpdesk see your emails not like here in public.

 

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I'm surprised that this issue seems to be dead, it has returned with a vengeance with Windows 2004 upgrade, and other problems I have had since mid-February have never been resolved.  It seems that the support team is nibbling around the edges, while there is some fundamental issue with the core programming.  Did everyone else, like me, just give up and hope that Windows Defender might fill the breach until maybe by accident these issues go away?

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There have been several updates that have corrected the issue for many @Grellton we are continuing to analyze further updates for others that continue to have issues. Yes, the Windows 2004 update has generated some issues as well which we are investigating.

Thank you

 

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I have the latest MB version and updates and am running Windows 10 1903 (again latest updates -for this release), and I still have the same issue. (Call logged with support).

In the mean time I have had to uninstall MB as it was affecting my PC too much.

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Hello.

Just so all readers are aware....

A new program version along with a new Component package for Malwarebytes for Windows was just announced on June 30th 2020.

Please be sure that you see the announcement

https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?do=findComment&comment=1391173

 

The latest MB version  is    4.1.2.73    with Component   1.0.972 

 

image.png.9d784ea94e56eb77eb84f27fd353207b.png

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This version has not fixed the issue for me, in fact it's worse, now it hangs my complete system not just Chrome.☹️

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9 hours ago, xer0w said:

In the mean time I have had to uninstall MB as it was affecting my PC too much.

You also have the option of reverting to an earlier component package version, which will allow you to keep Protection enabled.
You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx

Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version.

I suggest using the following clean install guide.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else.

 Let me know if that clears up the issue or not.

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Sorry about the trouble you encountered.

what all is going on at the moment of that "freeze" ?

If you wait a few minutes, does it get a bit better ?

and can you like go about Closing a few apps or programs that are not a absolute must ?

You can selectively turn Off one or two of the real-time protections of Malwarebytes by doing a Right-click on the blue-icon of Malwarebytes that is on the Notification area.

 

The bottom line at this point, is that you should ( at the next available chance) get and run the Malwarebytes Support tool  and Gather logs.

 

https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline

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No change with latest version.  Can I roll back to January 2020?  This has been a complete disaster.  

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Just now, Grellton said:

No change with latest version.  Can I roll back to January 2020?  This has been a complete disaster.  

Use this version if you want to go back.

Quote

You also have the option of reverting to an earlier component package version, which will allow you to keep Protection enabled.
You can download this from here: https://malwarebytes.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx

Once installed, you will need to disable the two update options found in Settings -> General -> Application updates to prevent the product from updating back to the affected version.

I suggest using the following clean install guide.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install. Say no and use the download from my above link and install the old version and disable the update before you do anything else.

 Let me know if that clears up the issue or not.

 

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Hello Grellton.

It would help you and lots of others if you could get a report  before  you revert to a older version

get and run the Malwarebytes Support tool  and Gather logs.

 

https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline

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I have had scheduled scans off for a few weeks now on my laptop and PC and have not had any more problems with resolving host.

At least in my case it seems to be that which is the culprit. Just have to ignore Windows warning me (by way of an exclamation mark on the windows security icon) there is a security issue with Malwarebytes. No big deal.

Really surprised that this has not been worked out and fixed yet with so many people having theissues.

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2 minutes ago, Meppy said:

At least in my case it seems to be that which is the culprit. Just have to ignore Windows warning me (by way of an exclamation mark on the windows security icon) there is a security issue with Malwarebytes. No big deal.

Toggle the register Malwarebytes in the Windows security center to deal with that.

 

Turn off Register in Secuity Center MB.png

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The link given for previous versions was not far enough back.  Trying to find stuff on the Malwarebytes site is a challenge, to say the least. Does anyone know where the wayback machine is hidden? Misery loves company, they say, it's perversely heartening that these problems still exist for more than just me.  I thought other user's experiences might finally lead to a solution, and hopefully will this year yet.  Obviously, there is a deep dark problem lurking that has resisted solution for almost 5 months now.  For my part, I have submitted logs left and right to the support staff, no solutions yet from them, they're very courteous and we chat every week or so, keep stabbing in the dark with potential fixes that don't.  No disrespect to the people who try to help here, they are very helpful, but I don't think they can do any better than the development team to actually fix the software.  Sorry for complaining, but that's a long time and a lot of wasted effort and frustration for something that was proven to work so well for so many years.  

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2 hours ago, Grellton said:

The link given for previous versions was not far enough back. 

It is the version 4 that works. Do you want version 3?

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