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Please check if my computer has any Malware !

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I have already used both Malwarebytes scan and Adwcleaner.

Malwarebytes scan: Clean, no threat found.

Adwcleaner: 1 PUP.Optional.Legacy, Quarantine and clean.

Adwcleaner (2nd time to make sure): Clean, no theat found.

Farbar: The 2 files above.

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Hi,     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.


Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.


Please only just attach   all report files, etc  that I ask for as we go along.


Thanks for the FRST reports.


Windows 10 has the Microsoft Windows Defender which can run the Windows Defender Offline scan.
Windows Defender Offline in Windows 10 can be run directly from within Windows.

Click the Windows Start menu button on the Taskbar, select Settings icon. Then choose Update and Security.

In Windows Settings  >>> click on Windows Security from the left side list.

Next, In Windows Security section:  Click on the grey button Open Windows Security

next click on the blue Scan options

Look down the options list.  Tick on Windows Defender Offline scan.   Then click the grey "Scan now" button.

and let it scan the system.

When it reboots the system, please just login with your regular login-account.

Have patience during the scan run.

Keep in mind that the design and what is scanned by Windows Defender is a whole different design from Malwarebytes. But do let me know how this scan goes and what the result is.

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I did the Offline Scan.

But where is the result ?

The Current Threats said:

No current threats.
Last Scan: 2/22/2020 3:58PM (Quick Scan)
0 Threats found.
Scan lasted 6 minutes.

I don't see the report for today Offline Scan 2/26/2020 ?

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Edit: I see it, the Health Report.
Last Scan: 2/26/2020.

Windows Time Service: No Issues.
Storage Capacity: No Issues.
Apps and Software: No Issues.

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OK.  That is very good.

Let's simply do a couple of follow-ups, just as precaution.

[  1  ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft



Let me know the result of this.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is


Please attach that log with your reply.

[    2   ]

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now
It will start a download of "esetonlinescanner_enu.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & un-tick   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.



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I'm doing the next step downloading Microsoft Safety Scanner but suddenly my download speed is becoming KB/s, which makes 108MB of the MSERT.exe becomes 1 hour of download.
Is this some kind of counter attack by the virus ?

Youtube videos still load in 1080p smoothly, not a single website I open in the Chrome browser hang, only the download speed slow down.

I have heard that the Internet cable under the sea have problem in my country Vietnam and will be fixed in 1 or 2 days, but this morning when I download Farbar everything download at normal speed. Is this happen when they are fixing the sea cable ?

To be clear, why I think I got infected is that about 2-3 days ago I mistyped "Google.com" on the Steam in-game browser. It redirected me to another website (Selling watch or something).
I turn it off.
Everything works normally, not a single sympton, my computer not crash, not slow down, my browser not redirect, nothing pop-up (Both Chrome and the Steam in-game browser), ... everything works fine.

I could be paranoid but I know, when it comes to those Google impostors, we must be safe than sorry.

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This is Microsoft Safety Scanner result.

P/s: Do I need the ESET Online Scanner ?
If it is needed, can I have an alternated for that ? Because I searched it on Google and I find people having more problems about ESET.


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The Safety Scanner found no malware / no virus.  This is all good.

Results Summary:
No infection found.
Microsoft Safety Scanner Finished On Wed Feb 26 15:05:09 2020


I recommend doing the ESET Online-scan tool.  It is a great tool.  I have had hundreds & hundreds of people use it who were suspecting a infection.


You have to be very careful when typing a address in a web browser.  It only takes one single mis-type  and your browser could land on a malicious website.

See this article on our Malwarebytes Blog


You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.

Scroll down to the tips section "How do I disable them".

[     2     ]

If this pc has the Google Chrome browser, or the Brave browser, I suggest you install the Malwarebytes Browser guard for Chrome.

To get & install the Malwarebytes Browser Guard extension for Chrome,


Open this link in your Chrome   browser: 



Then proceed with the setup.


[    3    ].

If the pc has Mozilla Firefox, to get & install the Malwarebytes Browser Guard  Firefox extension.

Open this link in your Firefox browser:   


Then proceed with the setup.

That link is for English US.   There are other language version.  Just go to the very bottom right of the page and look at “Change language” list drop down.

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Thanks for the news.  This is excellent.   There is no infection here.  No virus.  No malware.

Is there anything else at this point that you need help with ?

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You are very welcome.

You may delete the download file "esetonlinescanner_enu.exe"


To remove the FRST64 tool & its work files, do this.  Go to your folder C:Software.  Do a RIGHT-click on FRST64.exe & select RENAME & then change it to UNINSTALL.

Then run that ( double click on it)  to begin the cleanup process.

Any other file left from what I had you download, you may delete.


The first best practice of computer safety is to have backups of the system.  Make regular periodic backups to offline removable media.

Backup is your best friend.



It is not enough to just have a security program installed. Each pc user needs to practice daily safe computer and internet use.


Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

Free games & free programs are like "candy". We do not accept them from "strangers".

Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.



Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

Do a Windows Update.

Make certain that Automatic Updates is enabled.

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"


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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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