deewinc Posted February 24, 2020 ID:1364106 Share Posted February 24, 2020 Hello, My MalwareBytes is blocking network discovery and file sharing. I need to connect two PCs via Ethernet cable. When Malwarebytes is ON, it turns OFF private network discovery settings. However, when I turn it off, the private network discovery settings remain turned on at all times. How do I make MalwareBytes not to interfere with the network discovery and file sharing settings? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 24, 2020 Staff ID:1364107 Share Posted February 24, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Staff exile360 Posted February 24, 2020 Staff ID:1364114 Share Posted February 24, 2020 Greetings, I'm sorry that you are experiencing issues but we'll do our best to help. This is the first I've seen anyone report an issue like this and generally speaking Malwarebytes should not interfere with any network connectivity like that so this definitely seems like a bug. First off, some details about the system would likely prove helpful. What version of Windows exactly are you running? If you could also do the following it would be most helpful: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks Link to post Share on other sites More sharing options...
deewinc Posted February 24, 2020 Author ID:1364121 Share Posted February 24, 2020 Hello, There are the results. Jeez! This repair tool removes MalwareBytes. Now I have to reinstall for it has failed to complete the installation. Guess the internet connection messed up a bit. mbst-grab-results.zip Link to post Share on other sites More sharing options...
deewinc Posted February 24, 2020 Author ID:1364122 Share Posted February 24, 2020 Running Windows 8.1 Link to post Share on other sites More sharing options...
Firefox Posted February 24, 2020 ID:1364139 Share Posted February 24, 2020 1 hour ago, deewinc said: Now I have to reinstall for it has failed to complete the installation. If your internet connect fails at any time, it can disrupt the installation of Malwarebytes. If you continue to have issues installing using the online installer, try the offline installer located here: Malwarebytes Offline Installer https://downloads.malwarebytes.com/file/mb4_offline Link to post Share on other sites More sharing options...
Solution deewinc Posted February 24, 2020 Author Solution ID:1364181 Share Posted February 24, 2020 4 hours ago, Firefox said: If your internet connect fails at any time, it can disrupt the installation of Malwarebytes. If you continue to have issues installing using the online installer, try the offline installer located here: Malwarebytes Offline Installer https://downloads.malwarebytes.com/file/mb4_offline I have used the offline installer. All is well now. Link to post Share on other sites More sharing options...
Firefox Posted February 24, 2020 ID:1364201 Share Posted February 24, 2020 55 minutes ago, deewinc said: I have used the offline installer. All is well now. Thanks for letting us know, does this include solving your original issue? Link to post Share on other sites More sharing options...
Staff exile360 Posted February 24, 2020 Staff ID:1364202 Share Posted February 24, 2020 So the issue is fixed now? Excellent, we're glad to hear it. If there is anything else we might help you with please let us know. Thanks Link to post Share on other sites More sharing options...
deewinc Posted February 25, 2020 Author ID:1364344 Share Posted February 25, 2020 Hello guys, Yes, the issue is fixed now. Thanks guys Link to post Share on other sites More sharing options...
Staff exile360 Posted February 25, 2020 Staff ID:1364345 Share Posted February 25, 2020 Great, thanks for the confirmation Link to post Share on other sites More sharing options...
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