phil_mcrackin Posted February 22, 2020 ID:1363754 Share Posted February 22, 2020 I've been having the same problem. Both Chrome and MWB were up to date and AdwCleaner threw up nothing. I used another browser - Maxthon - and it gave the same "resolving host issues". I uninstalled Malwarebytes - no more resolving host. I'd like to install it again but not game enough because I was so over pages taking forever to load/not loading/crashing. Link to post Share on other sites More sharing options...
Porthos Posted February 22, 2020 ID:1363764 Share Posted February 22, 2020 1 hour ago, phil_mcrackin said: I've been having the same problem. Both Chrome and MWB were up to date and AdwCleaner threw up nothing. I used another browser - Maxthon - and it gave the same "resolving host issues". I uninstalled Malwarebytes - no more resolving host. I'd like to install it again but not game enough because I was so over pages taking forever to load/not loading/crashing. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Can you please follow the directions from the following KB article and post back your logs so that we can review Upload Malwarebytes Support Tool logs manually Thank you Link to post Share on other sites More sharing options...
phil_mcrackin Posted February 22, 2020 Author ID:1363842 Share Posted February 22, 2020 Thank you. I have attached the zip. Not sure if I was supposed to have MWB running or not but I ran the test with it still uninstalled. Let me know if I have to run it again with MWB installed and I will do that. 😁 mbst-grab-results.zip Link to post Share on other sites More sharing options...
exile360 Posted February 22, 2020 ID:1363845 Share Posted February 22, 2020 Greetings, You appear to have at least one PUP (Potentially Unwanted Program) on the system. I don't know if that is the reason for the issue but it could be related. I would suggest following the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats or PUPs and hopefully that will correct the issue with Malwarebytes. If it does not then you may return here for further assistance with that issue once the malware removal specialists has declared your system clean of any threats. Link to post Share on other sites More sharing options...
phil_mcrackin Posted February 23, 2020 Author ID:1363848 Share Posted February 23, 2020 Thank you for your reply. Yeah it always says that but I only run that prog sporadically - it doesn't run in the background and even when I am running it I don't get the resolving host issue. I have MWB Premium so it obviously does run in the background. As soon as I uninstalled MWB the resolving host issue stopped and everything is good again with browsers. I have had MWB Premium for many years but this is a recent issue. I did make sure it was updated etc but nothing changed. Link to post Share on other sites More sharing options...
exile360 Posted February 23, 2020 ID:1363850 Share Posted February 23, 2020 OK, do you use any kind of proxy, alternate DNS, VPN or anything like that? Or perhaps some kind of web filtering tool or application? Also, do you use IPv6 for your internet connection at all? I ask that last question because there is a known issue currently with the latest versions of Malwarebytes and some IPv6 connections and applications which can cause connectivity issues. If this is the case then you should be able to use Malwarebytes with the Web Protection component disabled until the problem is resolved in a future Malwarebytes release. To test, reinstall Malwarebytes and then right-click the Malwarebytes tray icon and click where it says Web Protection: On and then click Yes when prompted by User Account Control and wait about 30 seconds then test your internet connection to make sure there are no issues. Also, if it does turn out that this is the case and you need to keep Web Protection disabled for an extended period then I would highly recommend installing Malwarebytes Browser Guard in your web browser(s). It is available for Google Chrome and other Chromium based browsers like Microsoft's new Edge Chromium browser, SRWare Iron, Vivaldi and others as well as Mozilla Firefox. It blocks the same sites as Web Protection but only works inside the browser so it doesn't protect your entire connection/system the way that Web Protection does but it will at least continue to keep your browser safe, which is typically the most at-risk application anyway for malware and PUPs etc. Malwarebytes Browser Guard also blocks some additional items which Web Protection does not including many ads, trackers as well as clickbait links/sites and it also has behavior based protection to guard against tech support scams and other harmful sites even if the exact website or IP address is not contained in the block database (this is the advantage of running within the browser itself). Once the issue is fixed you may keep both Web Protection and Malwarebytes Browser Guard active together. They compliment one another well. You can find Malwarebytes Browser Guard here. Please let us know how it goes and if you continue to experience the problem. Thanks Link to post Share on other sites More sharing options...
phil_mcrackin Posted February 23, 2020 Author ID:1363855 Share Posted February 23, 2020 Hi exile360 and thanks for your help. I do use a VPN - a geolocation changing one. I live in Australia so I have dns4me so I can watch US Netflix etc. Been using it for ages with no problems or slow internet/browsers. I also don't use IPv6 - only IPv4. I reinstalled Malwarebytes and left everything on but got the resolving host issue - on every page - some still eventually loaded while others just crashed or sat there blankly. I tried again with Web Protection OFF but everything was exactly the same - even after restarting the computer/chrome etc. I installed the Browser Guard - with malwarebytes still running and with web protection off it took me so long to even load that page to get it - I would say it took me around 10 - 15 minutes before I was able to get to the page and install the browser guard. I restarted my computer again - so with Malwarebytes (web protection off) still running and Browser Guard on restarted Chrome - some pages were OK - slow to load with Resolving host on every page - one or 2 pages took forever - one didn't even load at all - it's a fandom.com page - I visit it often but since having the resolving host prob I've had a lot of trouble loading it. So while that page was still trying to load (blank page, resolving host) I quit Malwarebytes and tried to reload that page and boom - it came up right away. I still have the Browser Guard running for now I'll just have to use that and set Malwarebytes to not autostart and keep checking it every now and then to see if things change in an update. Thanks again for your patience and assistance. 🥰 Link to post Share on other sites More sharing options...
exile360 Posted February 23, 2020 ID:1363861 Share Posted February 23, 2020 Interesting, thanks for the info. Is there any difference if you disable the VPN? I want to determine if that is a factor or not. Thanks Link to post Share on other sites More sharing options...
phil_mcrackin Posted February 23, 2020 Author ID:1363866 Share Posted February 23, 2020 Well I just restarted my computer again and hadn't set Malwarebytes not to start when Windows starts yet. Still had it set to web protection off. Started up Chrome and everything was fine - no resolving host issue could be found and the fandom.com page loaded as normal. I'd changed nothing else except set it not to keep reminding me that web protection is off 🤪 Very strange! So I've left Malwarebytes to start when Windows starts (web protection off) and will just leave things as they are for now and see if it happens again. Link to post Share on other sites More sharing options...
exile360 Posted February 23, 2020 ID:1363872 Share Posted February 23, 2020 OK, well please let us know how things progress. It might also be helpful to provide a Wireshark log of the connection when the issue is present. You can get Wireshark here. Link to post Share on other sites More sharing options...
PeteTheBiker Posted February 27, 2020 ID:1364674 Share Posted February 27, 2020 On 2/23/2020 at 3:02 AM, phil_mcrackin said: Well I just restarted my computer again and hadn't set Malwarebytes not to start when Windows starts yet. Still had it set to web protection off. Started up Chrome and everything was fine - no resolving host issue could be found and the fandom.com page loaded as normal. I'd changed nothing else except set it not to keep reminding me that web protection is off 🤪 Very strange! So I've left Malwarebytes to start when Windows starts (web protection off) and will just leave things as they are for now and see if it happens again. I run Windows 10, Norton Internet Security and Malwarebytes Premium and Chrome - all fully updated. I am having exactly the same problem with 'Resolving Host' and have fixed it by turning off Web Protection. Hardly an ideal fix! Pete Link to post Share on other sites More sharing options...
exile360 Posted February 27, 2020 ID:1364678 Share Posted February 27, 2020 Greetings, I'm sorry that you are experiencing this issue but we will do our best to help. Please do the following so that we can try to track down the cause of the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks Link to post Share on other sites More sharing options...
Fatcap Posted February 28, 2020 ID:1364832 Share Posted February 28, 2020 Hello, since the installation of the last software version of mmba (v 4.0.4) I have the same problem. I also notice a slowdown in the launching of the programs Link to post Share on other sites More sharing options...
Fatcap Posted February 28, 2020 ID:1364834 Share Posted February 28, 2020 Sorry, but this is since the instal of MBAM 4.1.0 Link to post Share on other sites More sharing options...
Porthos Posted February 28, 2020 ID:1364837 Share Posted February 28, 2020 48 minutes ago, Fatcap said: Sorry, but this is since the instal of MBAM 4.1.0 Did you try to reinstall Gdata av as well? There have been no changes to the incompatibility you had before. Link to post Share on other sites More sharing options...
Fatcap Posted February 28, 2020 ID:1364838 Share Posted February 28, 2020 i have not reinstall Gdata since my last issue. I'm with windows defender + Mbam. But since the last software update and components, mabam is again slowing my pc and my internet connection. I have deinstall mbam for try, and i have no issue. I need to wait for new update. For the moment i stay without mbam.. unfortunately Link to post Share on other sites More sharing options...
Chewypgh Posted February 28, 2020 ID:1364884 Share Posted February 28, 2020 I've also been having the 'Resolving host' issue. I noticed that everything is fine when I go to bed, but when I wake up in the morning, the issue comes back and stays that way until I flush the DNS, release/renew the lease and reboot. So something was happening overnight. I tracked it down to the Scheduled Scan that runs every morning at 2:30am. To test my theory, I scheduled a scan while I was watching and soon after the scan completed, 'Resolving host' started again. It also happens if I manually start a scan. So for now I turned off the scheduled scan and I haven't had a problem for a few days now. Link to post Share on other sites More sharing options...
mo35 Posted February 28, 2020 ID:1364893 Share Posted February 28, 2020 Disabling web protection also solves issues for me , micro stuttering , slow dns resolving. Finally previous 4.0.4 version after clean mbam reinstall was running smooth , today installed 4.1.056 and host resolving and stuttering is back. 1st inplace upgrade failed to install , had infinite install bar. after reboot , mbam was able to upgrade , lag was back , with repair tool did complete cleanup , reinstalled , nothing changed still having issues. as FW using Glasswire , and Netlimiter for traffic shaping. Link to post Share on other sites More sharing options...
Fatcap Posted February 29, 2020 ID:1365019 Share Posted February 29, 2020 So, no news for this issue? Update? Link to post Share on other sites More sharing options...
exile360 Posted February 29, 2020 ID:1365021 Share Posted February 29, 2020 I haven't heard any news unfortunately, however if you would like to help resolve the issue then please do the following so that the Developers may take a look as it may help them to troubleshoot and fix the problem: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks Link to post Share on other sites More sharing options...
Fatcap Posted February 29, 2020 ID:1365022 Share Posted February 29, 2020 I need to reinstall mbam 4.1 before launching the tool? Link to post Share on other sites More sharing options...
exile360 Posted February 29, 2020 ID:1365029 Share Posted February 29, 2020 No, you don't need to have Malwarebytes installed to run the tool. You can just run it on your system to gather the logs and provide the info. Link to post Share on other sites More sharing options...
Fatcap Posted February 29, 2020 ID:1365030 Share Posted February 29, 2020 mbst-grab-results.zip The results of Mbtool Link to post Share on other sites More sharing options...
exile360 Posted February 29, 2020 ID:1365047 Share Posted February 29, 2020 Thanks, hopefully they will aid the Developers in getting this issue fixed Link to post Share on other sites More sharing options...
exile360 Posted February 29, 2020 ID:1365048 Share Posted February 29, 2020 I took a look and your logs still show traces of GDATA AV. I saw where you mentioned you had removed it so it is probably just leftovers that were not removed when it was uninstalled. I don't know if that has any impact on the issue or not. I also noticed some leftover Malwarebytes files on the system, including 2 files in its Program Files folder. I'm guessing they were leftover when you uninstalled the program. You may safely delete the folder if you wish, it is located under C:\Program Files. I also saw that you have Acronis installed. If you are experiencing slow system performance it might help to exclude Acronis' primary program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes' Ransomware Protection component using the method described under the Allow a file or folder section of this support article. Link to post Share on other sites More sharing options...
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