Jump to content
Franxx

Please Help, I think my computer is infected

Recommended Posts

These two notifications would pop up very frequently, and no matter how many times I scan, the problem won't be resolved.1799902871_Capture1.JPG.d83031404c966bffe164967f2753da09.JPGCapture.JPG.8552ca415bf46277c6bd847b14d9fe04.JPG

 

I''ve tried to use adwcleaner and frst to resolve it, but the condition didn't seem to be improving.

FRST.txt

Addition.txtAdwCleaner[C04].txt

Can anyone please aid me thorugh this, please?

Share this post


Link to post
Share on other sites

Hi,     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

.

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

.

Please use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

.

 

for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history"

Check mark the line "Download history"

Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue )

 

After that, make real sure that Chrome is "NOT" set to reload the pages from the last session

Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar

Then look deeper in SETTINGS

chrome-on-start.thumb.jpg.b66e987e0c85228865317d1488919888.jpg

 

Make real sure it is "NOT" set to "continue where you left off"

.

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now
It will start a download of "esetonlinescanner_enu.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & un-tick   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

We will do more later.   Thanks for your patience.

Please know that the block notices do mean that  Malwarebytes is keeping your pc safe.

.

The Block notices from Malwarebytes web protection do mean that Malwarebytes is keeping your pc safe from potential harm.

A block notice is an advisory of the "block".

For Your Information:

The website  Block message indicates that a potential risk was blocked by the malicious website protection. 

The Malwarebytes web protection, by default, will always show each IP block occurrence.

The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.

 

See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true

 

Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done.

On Outbound blocks, any attempted connection was stopped.

 

No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).

 A browser is not required to be running, just an active Internet connection with processes running,

such as Instant messenger clients, SKYPE or Peer-to-peer software, to trigger these alerts.

 

These are also triggered by banner ads running on websites which is the most common form of alert.

.

Share this post


Link to post
Share on other sites

Alright, thank you very much for lending me a hand. I followed each one of your steps, what should i do next?

Share this post


Link to post
Share on other sites

Hi.

Two questions.  What was the result of the scan by ESET ?

Have the block events gone away ?

 

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.

Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.5.4.760.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,

Sincerely.

 

Share this post


Link to post
Share on other sites

mbst-grab-results.zipSorry for not filling the details, so the svchost.exe problem was resolved, and the only popup left is chrome.exe is trying to access untsource.cool.

Share this post


Link to post
Share on other sites

Hi.   Thanks for the report.    for this machine's Malwarebytes, it needs uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. 

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 

  • Open your Downloads folder.
  • RIGHT-click with your mouse on   mb-support-1.5.4.760   &  select Run as Administrator    & reply YES to allow to run the tool.
  • When prompted by Windows, reply YES to allow the tool to go forward.
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!".
  • Click the Advanced Options link. This is important. Please ensure Advanced Options is clicked.
  •  
  • Click the Clean button followed by Yes to proceed.
  • Upon completion, click OK to reboot your computer.
  •  
  • After the reboot, please wait for the program to reopen.
  • You will be presented with the option to install Malwarebytes for Windows. Click Yes.
  •  
  • Installation of Malwarebytes for Windows will commence shortly after.
  • Upon completion, Malwarebytes for Windows will automatically open.
  • Note: If installation of Malwarebytes for Windows does not commence, please let me know.

 

Then, when all is done, please lets do one final Windows Restart.

 

If you encounter any issues during the running of the tool, please let me know.

Please keep me advised after all this. Thank you.   We will do more later.

 

Sincerely,

Share this post


Link to post
Share on other sites

Hello.   How are you doing ?   How are things ?

Share this post


Link to post
Share on other sites

Hello.  I am checking in about your case.  Have you seen my last 2 replies?

I would like to hear back from you soon, in the next day or two.

Maurice

Share this post


Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.