SeloTapeTM Posted February 20, 2020 ID:1363545 Share Posted February 20, 2020 I recently bought a license and I can't activate it When I try to activate it, 2 messages pop up: (1)"Unable to contact license server. Check your proxy settings or contact your system administrator for help." (2)"Installation_token Not Found" "Do you get the same result more than once if you follow the same steps? Y/N" - Yes. I've added screenshots of the messages. I've tried the link that I've seen around these forums - https://keystone.mwbsys.com and it wont load it properly and say - This site can’t be reached keystone.mwbsys.com refused to connect. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED Check your internet connection. Check any cables and reboot any routers, modems, or other network devices you may be using. Allow Opera to access the network in your firewall or antivirus settings. If it is already listed as a program allowed to access the network, try removing it from the list and adding it again. If you use a proxy server… Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Main menu > Settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN". And when I try it from my mobile phone it says "OK". I've tried disabling my firewall (Windows firewall) completely and it didn't work either. I've tried opening a hotspot from my mobile phone and connecting to the link I mentioned above through that connection and it still didn't work. When I tried going to the link https://keystone.mwbsys.com while using the built-in vpn in my Opera browser (set to optimal location - I checked the location and it was SWEDEN) It actually showed the "OK" message. I'm on OS WIN10-64, My current browser is Opera GX Thanks alot in advance, S. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 20, 2020 Staff ID:1363546 Share Posted February 20, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution Porthos Posted February 20, 2020 Solution ID:1363553 Share Posted February 20, 2020 (edited) 52 minutes ago, SeloTapeTM said: Thanks alot in advance, S. I see what the problem is. The following entries must be removed from your HOSTS file: Quote Hosts File Blocks Host data: 127.0.0.1 keystone.mwbsys.com Instructions on resetting your HOSTS file can be found in this Microsoft support article. Please let us know if the issue is resolved or not. Edited February 20, 2020 by Porthos Link to post Share on other sites More sharing options...
SeloTapeTM Posted March 23, 2020 Author ID:1368461 Share Posted March 23, 2020 On 2/21/2020 at 1:55 AM, Porthos said: I see what the problem is. The following entries must be removed from your HOSTS file: Instructions on resetting your HOSTS file can be found in this Microsoft support article. Please let us know if the issue is resolved or not. Hey there, I kinda forgot about making this thread because the answer you gave me to this problem fixed it! So thank you a lot! have a great day! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 23, 2020 Root Admin ID:1368530 Share Posted March 23, 2020 Great, glad to hear @SeloTapeTM thanks for the update Link to post Share on other sites More sharing options...
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