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Malwarebytes conflicting with Windows 10 Security Dashboard


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Hi people.

I have here Windows 10 1909 build 18363.657 and Malwarebytes Premium version 4.0.4.49, package version 1.0.19462 and component package version 1.0.823.

Whenever Malwarebytes is running, the Windows security tray icon turns yellow, and it says in the dashboard that there are recommended actions for Malwarebytes (please see attached screenshot).

If I quit Malwarebytes, it returns to green (normal) status.

I've sent the diagnostic logs to support, they told me that Malwarebytes is running ok, and I believe it, it' just annoying that it seems that are some bad code in Windows 10 or Malwarebytes itself that is producing this conflict.

I also use Avast premium, if I disabled it completely the issue still persists, so it seems it's not the culprit.

This issue began some 10 days ago.

Anyone experiencing this same issue?

Any recommendations?

Thanks!

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***This is an automated reply***

Hi,

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Greetings,

I'm sorry to hear about the issues you are experiencing but hopefully we can get them resolved quickly.  First, we need to know if you are running Malwarebytes Premium; I assume so since it is registering with the Windows Security Center apparently but I just want to make sure in case it is some kind of issue with the free version causing the problem.

It would also be helpful to provide diagnostic logs for troubleshooting purposes in case it is a bug so that the Malwarebytes team may analyze it to try and determine the cause and how to replicate it:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

You may also try using the Start Repair function in the Support Tool to see if that is able to rectify the issue as it could simply be the result of a corrupt installation of Malwarebytes where one or more of its files got corrupted during an update.

Next, I know you mentioned that you've used the two together for a long time, however there are actually some recently reported conflicts/issues with Avast and Malwarebytes on some systems, though the issue could simply be that since your registered AV in Security Center is Avast, Malwarebytes causes problems whenever it is active as it also tries to register with the Windows Security Center.  To check if the latter is the issue please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the Security tab and under the Windows Security Center section, disable the option to have Malwarebytes register with the Windows Security Center, then restart your system and see if things return to normal, including launching Malwarebytes without any errors reported in Security Center.

If that fails to resolve the issue then you might try at least temporarily disabling or removing Avast just to ensure it isn't connected to the issue somehow (the issue might be the result of a recent Avast program update, so I just want to rule it out as a possibility) and if successful in resolving the issue you may try reinstalling/re-enabling Avast and creating exclusions between the two applications if you haven't already.  To do so, exclude the items listed in this support article from Avast, especially from any of its real-time protection components including any HIPS/firewall/behavior based components in Avast, then exclude Avast's main program folder (likely under C:\Program Files and/or C:\Program Files (x86)) as well as its primary data folder which is likely to be located under C:\ProgramData.

Please let us know how it goes and if the issue still persists or not.

Thanks

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Yes, the Support Helpdesk is separate and they can certainly assist you there, however the wait is likely to be much longer than seeking assistance here only because there are so many helpful staff members as well as dedicated volunteers who have been here for ages helping customers and users with the software so we should be able to get the problem resolved more quickly, assuming it is an issue that can be solved via a simple fix and doesn't require any sort of code rewriting on the part of Malwarebytes' Developers (though of course the Malwarebytes staff would be able to collect the info/logs etc. for troubleshooting any potential bugs in the software as well).

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Hi @raphaelmsx,

What you're seeing is likely caused by your last scan time. If a scan has not been performed within the last 7 days, Windows Security Centre will be instructed to display the warning you're currently seeing.

Please run a Threat Scan (open the user interface and click Scan Now). After the scan, confirm the warning is no longer displayed.

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7 hours ago, LiquidTension said:

Hi @raphaelmsx,

What you're seeing is likely caused by your last scan time. If a scan has not been performed within the last 7 days, Windows Security Centre will be instructed to display the warning you're currently seeing.

Please run a Threat Scan (open the user interface and click Scan Now). After the scan, confirm the warning is no longer displayed.

Hi.

Just did that, and the warning is in fact no longer displayed.

However, I'm using it without any scheduled scans for months, and never caused this issue.

I only use it with the real-time protection active, and do manually scans when I feel like it, so how to configure (malwarebytes and/or windows) to not warn me again about this?

Thanks everyone!

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I've never seen these alerts and I also do not run any scheduled scans ever, and like you, I simply use the real-time protection and perform manual Threat scans occasionally.  I am on Windows 7 though so the monitoring may be different there compared to Windows 10.  It also could be that I just happen to run my manual scans frequently enough to prevent the alerts from being displayed as I do run scans as part of my regular maintenance and for testing purposes.

Unfortunately I do not believe there is a way to disable alerts of this type, at least not in Malwarebytes.  There may be an option to have the Windows Security Center not notify you about such issues, but I don't know if that would impact whether or not it continues to alert you about other issues such as protection being disabled or databases being out of date so that might not be the ideal solution either (I know that in Windows 7 for example, I can disable alerts about automatic Windows Updates being disabled since I perform my updates manually, again, as part of my system maintenance however it still performs monitoring for other components/issues).

Edited by exile360
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16 hours ago, raphaelmsx said:

I only use it with the real-time protection active, and do manually scans when I feel like it, so how to configure (malwarebytes and/or windows) to not warn me again about this?

The only option currently available is to disable Malwarebytes from registering with Windows Security Center.

You can find the option to disable this in Settings -> Security -> Windows Security Center.

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