Jump to content

Authorised reseller of Malwarebytes keys online?

Recommended Posts

Hi, I was wondering how I would become an authorised reseller to be able to sell Malwarebytes license keys on websites such as eBay and Amazon?

 I have already been in contact with eBay and they told me that I needed to become an authorised reseller to start selling Malwarebytes keys.

Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

  7. Click the Gather Logs button

  8. A progress bar will appear and the program will proceed with getting logs from your computer

  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934



Thanks in advance for your patience.

-The Malwarebytes Forum Team


Link to post
Share on other sites

  • 2 weeks later...

Hi, I've gone to the website and I've tried registering to it but it keeps asking me for a company website which I do not have because I'm online planning to resell on online marketplaces like eBay and Amazon which do not require me to have a website nor do I have any use or need for it.

Link to post
Share on other sites

4 minutes ago, Kodu97 said:

I have been in contact with ebay and they told me that I would need to be an authorised reseller to be able to sell keys on there.

Just because ebay says something does not make it fact. Malwarebytes makes the determination  where a reseller can sell the product. Part of my reseller agreement (been one since 2009) stated we could not sell on ebay.


6 hours ago, Kodu97 said:

Hi, I've gone to the website and I've tried registering to it but it keeps asking me for a company website which I do not have

Malwarebytes does not just anyone become a reseller. You do have to have a legitimate setup business.

Link to post
Share on other sites

I'm sure they verify where/how keys are sold so it shouldn't be an issue.  If they don't allow selling on ebay etc. I'm sure they will explain that.  With that said, I've never heard anyone from the company explicitly say that they don't allow any resellers to sell on sites like ebay and Amazon so it could just be a matter of ensuring that such sellers are using legit reseller keys.

Link to post
Share on other sites


5.4. Internet Auction Sales Restriction. Resellerhereby acknowledges and agrees that, due to the complexity of Malwarebytes's Products, online auction sales do not provide adequate presales support. Therefore, Resellerhereby agrees and warrants that it shall not sell or otherwise make available Products via any online auction websites on the world wide web (for example but not limited to e-Bay), service, or similar bidding medium throughout the duration of this Agreement. For the avoidance of doubt, where a corporate end user utilizes the Internet for an online based tender bidding-system this provision shall not apply. In addition, Reselleracknowledges and agrees that because inadequate presales support reflects poorly upon and tarnishes the Malwarebytes name a breach of this Section 5.4 is a material breach of this Agreement.

https://go.malwarebytes.com/rs/805-USG-300/images/Worldwide Reseller Agreement.pdf

Link to post
Share on other sites

6 minutes ago, exile360 said:

Thanks for pointing that out Porthos, I was not aware of that stipulation in the terms but it makes sense, especially given how many scammers we've had to deal with on sites like ebay.

I still do not know why some sellers can sell on ebay. Do not know where they get the keys or keycards.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.