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This particular bug surfaced ~ Jan 9th & disabling Web protection is currently the only solution. Using Process Monitor, one can observe MBAM consuming increasing amounts of memory. While there was no specific mention of a fix for this, I tried the latest beta. Instead of choppy sound, system locks up HARD within an hour, so no fix there.

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2 hours ago, Nazoman said:

This is an old topic but I am having this issue. Took weeks to figure out it was Malwarebytes causing it. I am running the registered version 4.1.0.56. As with everyone above, on a reboot everything is fine for a few to several hours then the popping and stuttering in the sound starts. Slowly at first then very pronounced. Finally tracked it Malwarebytes. If I close MWB, the stuttering stops. Reopening it all is well for a few hours. I'm thinking memory leak also. I didn't think about turning off the web protection and then turning it back on to fix it temporarily. I've been using MWB forever without issue. This is new. Any updates on this? All my drivers are up to date.

 

Thank you.

Please upload your logs so that we can review

Upload Malwarebytes Support Tool logs offline

Thank you

 

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21 minutes ago, AnotherConcernedCitizen said:

This particular bug surfaced ~ Jan 9th & disabling Web protection is currently the only solution. Using Process Monitor, one can observe MBAM consuming increasing amounts of memory. While there was no specific mention of a fix for this, I tried the latest beta. Instead of choppy sound, system locks up HARD within an hour, so no fix there.

 

Please upload your logs so that we can review

Upload Malwarebytes Support Tool logs offline

Thank you

 

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Hi, this is tkmops, the starter of this thread. Still having sound issues(since Feb 2020), the only 'fix', so far, is to cycle 'web protection'(after disconnecting from the internet). Sound becomes normal for about 8 hours, then progressively gets worse. I have latest Win updates, current sound card driver, done a 'memtest'(no issues), and eliminated the possibility of bad/loose cables between my PC and receiver.   And, I know it's not my receiver, as good sound returns after cycling web protection. At this point,  don't know what the issue is...could be a MalwareBytes issue, could be some software/hardware issue, could be my last Win 7 update messed things up. 

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You can Disable/Enable Web Protection, or run a specific version of MB without updating "CV", there is no fix yet ...

This is a video of the distorted sound, Are you experiencing something like that? (Feb 19 OMG, 2 months waiting for a fix)

 

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How do I play the video? I don't see a link. Are you saying that one can revert to an older version of MalwareBytes(currently Premium 4.1.0), and that will fix the bad audio? But, won't that expose you to malare, viruses, etc....that the current version blocks?

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Video: https://forums.malwarebytes.com/topic/256854-intermittent-system-freezing/?tab=comments#comment-1363192

MB support team answered me this ... So they are having a really hard time fixing this new "Web protection driver", and we are suffering different bugs in the meantime:

Thank you very much!  🙂

I see what's happening here.  We changed our web protection driver and it seems to be causing this.  Until they have the time to work on this particular issue and fix it, you'll either have to keep web protection off or I can send you the installer for the version of Malwarebytes that has the previous web protection driver.

If you opt for the latter, I'll place this ticket On Hold and reach out to you when it has been fixed.  

You can download the previous version from LINK
Once it has been installed, quickly open Settings > General Tab and turn off Application Updates so it doesn't bring you back to this version.

Please let me know which you've decide to do.

Best Regards,

 

They added:

Hello 
It's not the version 4.04, it's the Component Package version.  The new web protection driver was introduced in 1.0.804. The installer I linked you to is the 4.0.4 just before that - Component Package version 1.0.750

Did you want to give that a try?  

https://malwarebytes.app.box.com/s/z6cravnwptrzx5tyjw36jq6zt6c7apsx
Once it has been installed, quickly open Settings > General Tab and turn off Application Updates so it doesn't bring you back to this version.

Best Regards,

CV Version is the old one, but Update Package Version is still updating, maybe someone here can explain what are we loosing using this workaround.

image.png.3b645b08c3d0a4962e1126751953f184.png

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No promise this will fix your issue but you can do the following and let us know.

 

Option 1: Disable Web Protection via the tray icon

Option 2: Revert to Malwarebytes 4 CU1 and disable program updates until the next beta is available

Step 1:  Uninstall and reinstall using the Malwarebytes Support Tool but do not allow the program to reinstall after the reboot. Decline the install
Step 2; Download Malwarebytes 4 CU1 and install it
Step 3: Open Malwarebytes, click the wheel image.png (top right) for Settings, General, then disable Application updates.     
 

image.png

Step 4: Restart the computer

 

Thank you

 

 

 

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OK, found the video...my sound is a lot worse...crackling, distorted, popping. Not sure I want to go back to a prior version of MalwareBytes, and expose my PC to malware that the current version blocks. 

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2 minutes ago, tkmops said:

OK, found the video...my sound is a lot worse...crackling, distorted, popping. Not sure I want to go back to a prior version of MalwareBytes, and expose my PC to malware that the current version blocks. 

Probably best we get new logs to review @tkmops

Please upload your logs so that we can review

Upload Malwarebytes Support Tool logs offline

Thank you

 

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Please restart.

Quote

Pending File Rename Operations
==================================
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C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir4152_289751902\old_chrome.exe    
C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir4152_289751902                   
C:\Program Files (x86)\Google\Chrome\Temp                                            
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C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\mor\MBAMCore.dll                              > \C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MBAMCore.dll
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C:\Program Files (x86)\Google\Update\Install\{2728E39C-F3F9-4D4E-AEEC-E28ABCE5DC7B}  
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C:\Program Files (x86)\Google\Update\Install\{2728E39C-F3F9-4D4E-AEEC-E28ABCE5DC7B}  
C:\Program Files (x86)\Google\Update\Install\{2728E39C-F3F9-4D4E-AEEC-E28ABCE5DC7B}  
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C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\instlrupdate\MBSetup.exe                     
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C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir6472_2027748195\old_chrome.exe   
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C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
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C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
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C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
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C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
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C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
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C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
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C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
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C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
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C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
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C:\Users\TODADM~1\AppData\Local\Temp\nskDDD6.tmp\a\asdk.dll                          
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C:\Users\TODADM~1\AppData\Local\Temp\nskDDD6.tmp\ui\res\Montserrat-Regular.otf       
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C:\Users\TODADM~1\AppData\Local\Temp\nskDDD6.tmp\ui\                                 
C:\Users\TODADM~1\AppData\Local\Temp\nskDDD6.tmp\                                    
C:\Users\TODADM~1\AppData\Local\Temp\~nsuA.tmp\Au_.exe                               
C:\Users\TODADM~1\AppData\Local\Temp\~nsuA.tmp                                       
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Update\Install\{62B223EF-4440-4252-B3FD-C74FC8A90CFC}  
C:\Program Files (x86)\Google\Update\Install\{8D0702E2-34C7-4B91-A21C-9CD550B2EF42}  
C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir6544_1471323851\old_chrome.exe   
C:\Program Files (x86)\Google\Chrome\Temp\scoped_dir6544_1471323851                  
C:\Program Files (x86)\Google\Chrome\Temp                                            
C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\mor\MBAMCore.dll                              > \C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MBAMCore.dll

 

 

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18 hours ago, tkmops said:

Hi, this is tkmops, the starter of this thread. Still having sound issues(since Feb 2020), the only 'fix', so far, is to cycle 'web protection'(after disconnecting from the internet). Sound becomes normal for about 8 hours, then progressively gets worse. I have latest Win updates, current sound card driver, done a 'memtest'(no issues), and eliminated the possibility of bad/loose cables between my PC and receiver.   And, I know it's not my receiver, as good sound returns after cycling web protection. At this point,  don't know what the issue is...could be a MalwareBytes issue, could be some software/hardware issue, could be my last Win 7 update messed things up. 

Its definitely a Malwarebytes issue.  You shouldn't have to turn off the internet prior to cycling the web protection. Unless of course you're concerned about getting infected while the web protection is off for those couple of seconds.

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Hi all,

If you're experiencing this issue, please start by ensuring component package version 1.0.875 is installed (see Settings -> About -> Component package version).

For continued issues:


If you have other data points such as Process Monitor logs, those would also be appreciated.

Thank you!

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Was able to do everything up to download the reg file and double click it...getting this error msg...
'Some keys are open by the system or other processes.' According to task manager,  I don't have any mbam service running, what else should I look for that might be running?   Malwarebytes Premium 4.1.0 is back up with component package 1.0.875, web protection on.

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51 minutes ago, Nazoman said:

You need to shut down Malwarebytes before you do the reg key function. Once you shut MWB down the reg key will install. Then start MWB. And wait.

'Was able to do everything up to download the reg file and double click it'

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After doing what Liquid tension said, the bad audio comes back right away(used to take 6-8 hours), and my PC has become very slow...mouse move 'jerky'. In task manager the 3 mbam services memory are normal.

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1 minute ago, Nazoman said:

If you are getting the error message you stated, the file downloaded and you ran it. Not sure what your post means otherwise.

Here are my files. It is starting to stutter again.

mbst-grab-results.zipUnavailable

I downloaded the reg file(after shutting down Malwarebytes) and got that error msg 

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