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Eagle12

BSOD caused by MWAC.sys on my system

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Hello @Eagle12

Can you please send us the following file from your system: C:\WINDOWS\MEMORY.DMP   

Use a service like www.wetransfer.com to send us the file.

Thank you.

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Hi @Eagle12,

Thanks for those dumps. Unfortunately, minidumps aren't particularly useful. Could you zip up and upload the full memory dump found at C:\Windows\MEMORY.dmp please?

Also, please provide the following information:

  • When did this BSOD first start occurring?
  • How often does it occur? Are you able to consistently reproduce it or is it random?
  • What actions typically cause it to occur? What were you doing with the computer when it last occurred?
  • If you temporarily uninstall McAfee and reboot the computer, does the BSOD persist?
Edited by LiquidTension

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I uploaded the file to wetransfer but it asks for an email to send it to?

How do I send it to you?

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12 minutes ago, Eagle12 said:

I uploaded the file to wetransfer but it asks for an email to send it to?

Click on the three ... dots on the lower left and select Get Transfer Link

 

 

WeTransfer.jpg

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https://we.tl/t-AkTjLyiBTa

The BOSD are random maybe a handful over the last three weeks. I don't remember doing anything out of the ordinary when the BOSD happens. I have not uninstalled / reinstalled Mcafee.

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