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MEP locks Keyboard / Mouse on Mac after Hibernation

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Dear all

Problem: After my MacBook Pro wakes up from hibernation, I have to wait about 2 minutes until my keyboard and mouse is usable.

Funfact: Only happens when WIFI is turned ON.

It's definitly MEP's fault, because it doesn't happen when the client is uninstalled, and a second MacBook (Air) has the same issue, but not as often.

Any solution?

 

Regards
Christof

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Greetings,

I apologize that your thread was overlooked.  I'm also sorry for the issue you are experiencing but hopefully we will be able to help you to resolve it.

I am not personally familiar enough with Macs to render assistance however hopefully someone else here on the forums is.  In the meantime, you might best be served by contacting Malwarebytes Business Support directly by filling out the form here and they will be able to work with you directly via email to resolve the issue.  As a Malwarebytes Business customer you have access to priority support so contacting them there should expedite getting your issue resolved.

I'm sorry that I could not do more to help but I hope that the issue is corrected promptly and if there is anything else we might assist you with please let us know.

Thanks

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