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Suspected Infection

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Hello, I need the fixlist.txt from you guys, here are my files below. I've mainly come to ask for support because when I conduct a scan with malwarebytes, my internet doesn't work after the scan process starts. So obviously there is some type of malware on my system that I'm not seeing. I use ccleaner and malwarebytes daily. I do full scans at least once a week so please help me. Here is the FRST and Addition.txt

 

Addition.txtFRST.txt

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Hi, 

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.

Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.5.4.760.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,

Sincerely.

 

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It's a laptop, ASUS G751JY

- GTX 980m

-i7 4710 hq

-24 gb ram

- Windows 10 home version: 10.0.17763 Build 17763

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Yes,  I see that info in the reports.   Thank you for running & sending the Support tool report.

Lets do what follows as a first step.

 

Windows 10 has the Microsoft Windows Defender which can run the Windows Defender Offline scan.
Windows Defender Offline in Windows 10 can be run directly from within Windows.

Click the Windows Start menu button on the Taskbar, select Settings icon. Then choose Update and Security.
 

In Windows Settings  >>> click on Windows Security from the left side list.

Next, In Windows Security section:  Click on the grey button Open Windows Security

next click on the blue Scan options

Look down the options list.  Tick on Windows Defender Offline scan.   Then click the grey "Scan now" button.


and let it scan the system.

Keep in mind that the design and what is scanned by Windows Defender is a whole different design from Malwarebytes. But do let me know how this scan goes and what the result is.

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The offline scan didn't detect anything. It restarted my compter, booted up, saw the offline scan loading bar for a whole 4 seconds and then it booted up to the windows login screen so I'm assuming it hasn't found anything. There is obviously malware on my computer because when I start a mbam scan, my internet is not functional unless I restart my computer

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And my wifi disconnects occasionally out of nowhere. It seems to be some type of dns malware, it is constantly screwing with my internet 

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Lets not jump to unneeded conclusions.  Wifi disconnects can happen when the system is fully clean.

Start NOTEPAD { you can press Windows-key+R keys to get the RUN option
and then type in
 

NOTEPAD.exe


and press Enter key to start NOTEPAD.

Check and make sure "word wrap" is off. 
From Notepad main menu bar, Select F (format) and make sure Word Wrap is NOT checked.
IF it -is- checkmarked, click that one time so that it is un-checked.

Please copy/paste the lines below to Notepad:


@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset resetlog.log
shutdown -r -t 1
del %0




now Save as flush.bat to your desktop.
Double-click flush.bat file to run it. Your computer will reboot.

.

 

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Alright I ran that thank you. I've flushed my dns before but this looks like a more proper and organized way of doing it. Did you not see anything that could be a threat in addition and frst.txt?

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No,  I have not yet spotted a obvious thing.

But you can proceed and do some other scans, with other tools.

[    1    ]

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now
It will start a download of "esetonlinescanner_enu.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Look at & un-tick   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.


[    2   ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your reply.

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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