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kelsey99

Browser Asistant / Trojan.BrowserAssistant.PS

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Hi,    @kelsey99       😄

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.

Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.5.4.760.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,

Sincerely.

 

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By the way,  the Malwarebytes Threat Center has this to say   Trojan.BrowserAssistant.PS

Trojan.BrowserAssistant.PS is Malwarebytes’ detection name for a Trojan that injects javascript code in targeted browsers (Edge and Firefox). The BrowserAssistant installer is signed by Realistic Media Inc. and aimed at Windows systems.

 

This has a "program"  named Browser Assistant    ( by Realistic Media )   that is known to be a pest & threat.

You need to Uninstall Browser Assistant

 

1. Press & hold  the Windows key on keyboard & then tap the R key   to open the Run command.

2. Type 

appwiz.cpl 

and tap Enter.
The Programs and Features window will appear.

 

3. Locate   Browser Assistant    and click once to select it, then click the Uninstall button.

Let me know after this is done.

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p.s.s.  Note

There are not four thousand plus items.   The vast bulk of the line items are dozens & dozens of registry entries related to "Browser Assiatant".

That one program accounts for 99.9 %

There is also one adware that will need cleaning  ( will cover later) that is identified as Adware.DealPly

After you uninstall Browser Assistant we will do more/

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thank you so much. I am uninstalling browser assistant now. my name is kelsey and I greatly appriciate you're help. When it said there were 4,393 threats and looking through they all said trojan me I paniced a little. here are the files.

 

mbst-grab-results.zip

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Bravo.   You have uninstalled "Browser Asisstant".   Things should be a whole lot better.

Now, we will do a new Scan with Malwarebytes for Windows.

 

Run a scan with Malwarebytes.
Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed. Then too, Repeat the scan one more time. It does not take long.

and again, be sure all detected items are removed.


Let it remove what it has detected.

 

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YES.   be sure all line are ticked for removal   and then pick Quarantine.

I do expect it to find a DEALPLY   adware, too.

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Do a Review when the scan phase has completed and show you the list.   Make sure each line item tagged has a tick mark in the box.

Then click on the Quarantine button.

Please just go slow and methodical.   Then after all is done, attach a copy of the run report.

Edited by Maurice Naggar

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There were 4 items founds. i checked that they were all selected and quarantined them. it says that they were all removed and that a log file was saved to a log folder and that my computer needs to restart. should i restart it? do you need to see the foulder or anything?

 

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RESTART Windows like advised.

After Windows restarts and is all ready,  then look for the Scan Report for that run    ( the one with today's date & the latest hour )

and attach it in a reply.   See how-to guide   https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

I also would advise a new scan, with a different tool.

 

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.

 

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Thanks for the scan report from Malwarebytes for Windows.  That also got rid of the Dealply adware & a few leftovers from browser asistant.

I very much look forward to getting the scan / clean  report from the ADWCLEANER run.    Overall, the pc is in better state.

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Thanks for the report.   There are no actual malicious things.

This pc has Norton Security.   You should run a new scan with it.   After it is done, let me know if any threats were reported.

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Yes, I would suggest one other independent scan.

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your reply.

 

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