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Blank screen for Malwarebytes on my computer


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I have Malwaresbytes 3.0 Premium 2 year subscription to Sept2 2020. When I try to see the main menu it is just a blank.

My mainframe is on Windows 7 HP - and on checking I am being advised that "mbam.rar" is incompatible. Does this mean I cannot ever see the menu screen although it seems Malwarebytes is still keeping me safe.?

 

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45 minutes ago, Kilcreggan said:

I have Malwaresbytes 3.0 Premium 2 year subscription to Sept2 2020.

Before I offer any suggestions we need some logs from the computer.

Please do the following so that we may investigate this issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Hello @Kilcreggan

What is the model of your HP  computer?
Where did you see it say that it was incompatible?

I would suggest maybe doing a clean removal and reinstall of Malwarebytes using our MBST tool.

https://support.malwarebytes.com/hc/en-us/articles/360039023473

If that does not correct the issue then please go ahead and run the tool again as explained by @Porthos above and post back your logs.

Thank you

 


 

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Have just tried the programme again and it appears to be working well although the screen is different, but glad it is now working. Thanks Porthos. I now know where to look if this happens again.

Brenda

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