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Error while updating Malwarebytes status SECURITY_PRODUCT_STATE_ON


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I am getting lots of critical errors today starting about 7AM.  The error is  Error while updating Malwarebytes status to SECURITY_PRODUCT_STATE_ON  (event id is 16)

Wouldn't have really noticed, but computer seemed hung up with lots of disk I/O.  Did a restart and looked at event log to see why it was so slow and appeared hung up.  Then I seen all these critical errors around Malwarebytes.   I am on 4.0.4.49 update 1.0.19060 component 1.0.823

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Hi,

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Greetings,

I'm sorry to hear that you are experiencing trouble with the software but we will do our best to help.

To begin, please restart the system if it is still having performance issues if you haven't done so already, disabling Malwarebytes from running at startup if needed should the issue continue for the time being.  Once you have the system in a functional state, please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

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After posting I did a restart and things have seemed to improved, but don't seem normal, still slow and hangs now and then for a few moments.  One good thing, stopped getting the error on Malwarebytes  of (Error while updating Malwarebytes status to SECURITY_PRODUCT_STATE_ON).  Got 103 of them from 7am to 2PM. 

 

 

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Will do, I should have done more checking before posting. Since I was having issues with slow processing and seen critical errors with Malwarebytes- I assumed it was the problem.

Now I am thinking problem might have be elsewhere, perhaps Firefox or a tab that was open in Firefox causing issues (only had 6 tabs going). Firefox hasn't been updated for a couple weeks so I don't think that is it. But when closing what I thought might be a problem tab that has been in startup of Firefox for years the memory and disk usage dropped a lot. That tab was Weatherunderground and it was acting strange as well as NoScripts on that tab. I had stopped Malwarebytes throughout this process, but it is back running now.

So right now I am thinking that if another process was hogging all the disk and memory resources, then Malwarebytes may not have been able to complete something it started and failed? And that is why I was getting critical errors pointing to Malwarebytes.

Not getting errors or high usage of memory and disk now with Malwarebytes again running. If issues start up again I will post logs mention above, I could do it now, but doubt you want if problem is not occurring.

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I noticed 73 was out, I am on the release just prior to that 72.0.2 64 bit. I think I will update FF tomorrow after I do an image to my external drive. I do two images a week to an external drive and dismount it after each image, have a CD to boot and restore if needed. That process has saved me a couple times from my fiddling with software. Also saved a small business I help that got caught by ramsonware. They followed my backup imaging procedures I gave them, didn't have to pay the person who wanted them to buy a gift card.

I usually give FF a week or so before updating, but if there are problems my restores are tested and work well. Besides, a snow storm is suppose to be coming in at 8Am, so might as well stay inside for awhile. All is still well as long as Weatherunderground tab has stopped. Also, I am using a FF reload add on for that tab, but have been using that config for several years with no problems. With no recent updates to FF reload addon, but did update NoScripts addon on 2/8/2020. Weatherunderground could have changed or added a JAVA script that didn't get along? I keep log of all updates as well as images.

Do not believe this is a Malwarebytes issue, but caused Malawrebytes problems by hogging resources????

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Good idea regarding the backups..  That's a good policy.

Yes, it certainly sounds like that is the case, that Malwarebytes was reacting to something else going on in memory, such as an issue with Firefox.  That could easily cause something such as the Ransomware Protection or Web Protection module or one of the others that monitors in real-time to start using more system resources as additional processes and activities are being executed in memory.

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