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problem installing Malwarebytes v4

Computer runs on Windows 7 64 bit

how to install Malwarebytes v4 pls help my support

Uninstalled last version 3.8 and install new version

and problems





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6 minutes ago, nenad said:

Uninstalled last version 3.8 and install new version

and problems

Please do the following so that we may investigate this issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply


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2 minutes ago, nenad said:


and now what else do i need to winrar whats up with that

The tool when run correctly should have placed a file called mbst-grab-results.zip on your Desktop. Please attach that file to your next post.

Edited by Porthos
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1 minute ago, nenad said:

Your logs show that you have 360 Total Security installed.  This application is known to prevent Malwarebytes from being able to install and function.  Removing/uninstalling it should allow you to get Malwarebytes installed.  Once that is done you may try reinstalling 360 Total Security and creating exclusions between the two applications but I do not know for certain that they will be able to work together.  The items to exclude in 360 Total Security for Malwarebytes can be found in this support article.  Be sure to exclude them from the real-time protection components in 360 Total Security.  You should also exclude 360 Total Security's program folder (most likely located under C:\Program Files and/or C:\Program Files (x86)) from Malwarebytes by following the instructions under the Allow a file or folder section of this support article and you should do the same for 360 Total Security's primary data folder which is most likely located under C:\ProgramData.

Please let us know how it goes and if the issue is resolved or not.

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