Jump to content

Recommended Posts

It all started when I installed your Firewall product. I already use Norton Security, which includes a built in firewall, but was intrigued by your feature of getting notifications of outbound requests. I installed the program and if I remember correctly, checked the middle box, and unchecked the lower box. Upon doing so, I was no longer able to connect to the internet with either Chrome, or more importantly,  Firefox. I chose to uninstall the program, checking the middle box (return to previous settings), uninstalled and rebooted. No joy. I then re-installed and uninstalled the program again, checking the first available box, restart. Still no joy.

I have had Norton installed on this machine for 2 years. I run a pretty aggressive firewall settings, which includes DISALLOWING any Windows 7 process from communicating with the internet. I'm not here to debate the merits of this, it's my machine, and that's the way I want it. Anyway, I had never had a problem before installing your product. After a lot of hair pulling and cussing, I finally allowed svchost.exe to connect to other computers, but still blocked from inbound connections.

This is not an acceptable workaround. I'm at a loss as to what your product changed. I tried completely removing the svchost rule from Norton, and waiting for it to recreate itself. Still no go with blocking it completely.

Please advise as to what may have changed. Norton currently manages my Windows Firewall, but I can gain access by temporarily turning off Norton.

Thank you in advance for your co-operation.

Link to post
Share on other sites
  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

  7. Click the Gather Logs button

  8. A progress bar will appear and the program will proceed with getting logs from your computer

  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934



Thanks in advance for your patience.

-The Malwarebytes Forum Team


Link to post
Share on other sites
3 minutes ago, Dave07 said:

Also forgot to mention that I did a system restore from a point previous to the Firewall installation and that did not fix the problem.

Even though It is owned by Malwarebytes it is supported by Binisoft the creator of the software.

I would suggest contacting them. https://www.binisoft.org/contact

Link to post
Share on other sites


You should never install more than one firewall on any device as they are likely to conflict and possibly make it impossible to connect to the internet.  All of the hooks and drivers that each firewall uses are likely to come into conflict with one another.  The issue should be resolved by removing one of the two firewall applications from your system.  Since you are using an all-in-on Norton suite I would suggest uninstalling Malwarebytes Windows Firewall Control.

Link to post
Share on other sites

I see, so you've removed the extra firewall yet you're still experiencing the issues?  If so it is possible that you need to uninstall and reinstall Norton.  It is likely that its installation process for its firewall component makes some changes to the built in Windows Firewall and network settings (likely disabling the former to prevent conflicts) and a reinstall of Norton will hopefully correct the problem.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.