Jump to content

Can't open any anti-malware programs

John Smith

Recommended Posts

-I recently used Malwarebytes Anti-Malware to get rid of Windows Police Pro. However, yesterday I was online and left the room. When I came back I my background said "Warning your computer is infected!" So I rebooted in safe-mode, but the only anti malware/ anti virus I could run was AVG 8.5. So I ran AVG and got rid of about 4 trojans and 2 viruses. I quarantined everything but there was an infected explorer.exe file that I couldn't get rid of.

- Now, I can't even run safe mode at all, the computer just goes back to the original menu asking if I want to run windows normally or in safe mode, safe mode w/ networking,etc. I cannot open HijakcThis, Malwarebytes, Lavasoft AdAware at all, it says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access this file." AVG will open, but won't scan.

-The first time I tried to run HijackThis, it started to scan but then the window just vanished and a few seconds later a command prompt window appeared for a split second before vanishing. Whatever is going on, I feel like my computer is in big trouble.

Link to post
Share on other sites


To get you fixed up please follow the instructions here:

I'm infected - What do I do now?

And post your logs in a new topic here:

Malware Removal - HijackThis Logs

Please be sure not to install any software or use any removal or scanning tools exept those that you are

instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.

If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.

I hope I was helpful. Good luck and safe surfing. :)

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.