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Malwarebytes only showing up as a transparent window


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Whenever I open Malwarebytes, I can only see the border of the window. It doesn't appear like I can select anything, either. This started with the new version of Malwarebytes, but for some reason, I could use it for a short while. After that, it's unusable, and reinstalling doesn't help. A couple of days ago, I was unable to log into my computer, and after a restart, I discovered that vital drivers were missing. I had to reinstall windows, and I just can't shake the feeling that these two issues are related. The problem returned again today when I was setting everything up, and Malwarebytes Chameleon doesn't help.

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***This is an automated reply***

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Greetings,

I'm not sure if you would be able to, but it is likely that you need to disable hardware acceleration in Malwarebytes as detailed in this support article.  If you are unable to do so, you may need to uninstall the current version of Malwarebytes and install a previous one until they have a resolution for this issue.

With that said, you should also try booting into Safe Mode and seeing if you can access the Malwarebytes UI there in order to disable the hardware acceleration option, then if that worked, reboot into Windows normally and you should be all set.

Please let us know how it goes.

Thanks

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By the way, if you haven't installed the latest graphics drivers for your hardware then that would also be a possible fix, especially since you recently reinstalled Windows.

I do not know what hardware you have, however here are the links to the 3 most common graphics chip makers:

NVIDIA
AMD/ATI
Intel

If you need help finding your exact hardware and/or drivers please let us know and we'll do your best to help.

Thanks

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Excellent, I'm glad I could help.  If there is anything else we might assist you with please let us know.

Also, if you are still having trouble with any hardware and/or drivers or other general Windows issues not related to Malwarebytes you can ask for help here and we'll assist you in troubleshooting and hopefully correcting the issue(s).

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