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j_french

Anti-Ransomware Not reporting back to console on events

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Hello

We have seen allot of cases where the Anti-Ransomware has been blocking files from running, but is not sending out notifications to the Malwarebytes console.  Some software (Ex: SAS) is not fully installing on our systems until we put the exclusions into the Anti-Ransomware.No notifications or pop notifications are received during software installs.  We dont see notifications of the files being blocked quarantined within the console. But when we put in the exclusions in the anti-ransomware on the local computer then the software successfully installs.

 

 

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Greetings,

Thank you for reporting these issues.  I have made a note of them for the Product team in case there are any bugs/issues that they need to address.  In the meantime someone from the Malwarebytes staff should respond soon to conduct further diagnostics and to provide assistance in troubleshooting the issues you are experiencing.

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Hello @j_french

I have opened a ticket for you and reached out to you via e-mail since we will need some logs to further investigate.

Please check your e-mail.

Thank you, 

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Hello @j_french

Thank you. I replied to our ticket via e-mail shortly after requesting an additional set of files if you could. Please provide those and respond to the ticket so we can further proceed.

Thank you!

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