raikol Posted February 6, 2020 ID:1360938 Share Posted February 6, 2020 This is the error that crashes Outlook 365. if outlook is ran as admin, it runs fine. i have run MB repair tool with no changes. i have run Office repair with no changes. Disabled web and malware protection in Malware bytes with no change. AVG is current AV installed. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 6, 2020 Staff ID:1360939 Share Posted February 6, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted February 6, 2020 ID:1360946 Share Posted February 6, 2020 Greetings, Please test to see if there is any difference when you disable Exploit Protection and if nothing changes, try disabling Ransomware Protection and let us know how it goes. Additionally, if you haven't already, I would recommend creating exclusions between Malwarebytes and AVG to help prevent any possible conflicts or performance issues (and it might also address the issue with Outlook though I'm not certain). Please add the items listed in this support article to AVG's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add AVG's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). Please let us know how that goes and if you still experience the issue. Thanks Link to post Share on other sites More sharing options...
raikol Posted February 6, 2020 Author ID:1360955 Share Posted February 6, 2020 After following all instructions, the solution was to disable email protection(attachment scanning) in AVG. Link to post Share on other sites More sharing options...
exile360 Posted February 6, 2020 ID:1360958 Share Posted February 6, 2020 Interesting, thanks for letting us know. I bet AVG is hooking into the email client with a DLL or driver to scan the emails and for whatever reason it was making its process unstable (and it likely wasn't being allow to hook into its process when you ran it as admin). Anyway, if there is anything else we might be able to assist you with please let us know. Thanks Link to post Share on other sites More sharing options...
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