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Intermittent system freezing and buzzing


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PC randomly freezing with a buzzing sound.  This usually lasts about 4 or 5 seconds and then my screens go blank and come back and then all is fine.  A few times I have had to reboot the machine.

I have actually had this happen maybe 10 or 15 times over the last month or so and hadn't been able to pin down what was going on.  I can't find any problems with my hardware or software.  No malware or viruses.  For me it usually happens while streaming from Netflix or Xfinity.   Hadn't really thought it could be a Malwarebytes problem.  I am on 4.0.4.49, 1.0.810.

Should I start up my own thread here on the forum?

Bill

Edited:  Since this was split off another post, I have edited it to explain the problem I am seeing.

Edited by BillH99999
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@AdvancedSetup

I will do that.  It has been about 3 days since it last did it.  It doesn't seem to follow any "schedule".  It will happen 3 or 4 times in one day and then not happen for days.  I will turn off web protection and see what happens and report back.

Thanks,
Blil

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@AdvancedSetup

Yes, that was kind of my thought, but when I saw that someone else was having the same thing happen and they seemed to pin it down to Malwarebytes, I thought maybe it could have something to do with my issue as well.  In my searches on the web I haven't come across any other ideas for what might be causing it.  Freezing and a buzzing sound is exactly what is happening to me.

Of course it could have nothing to do with MB.  I've been tearing my hair out for 3 or 4 weeks. 

Bill

Edited by BillH99999
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Less than a day after turn web protection back on I have had two instances of everything freezing for about 3 or 4 seconds with a buzzing sound.  I was not streaming anything from the web.  I was watching a DVD on one screen and I opened a document in EditPad Lite on another screen.  It was when I opened the document in EditPad Lite that everything froze up.  It cleared itself up and everything continued as normal.

Since I wasn't streaming at the time, I'm not sure if web protection is really involved, but I will turn it back off and see what happens.

Bill

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It's quite possible that your system hardware or software is affected by our Web Protection but would need more testing to be sure. Let us know what you find. 

Edited by AdvancedSetup
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Another update.

I have gone since last Wednesday with web protection turned off and have not experienced the problem.  So... it appears that it is web protection that is causing the problem.

I don't like to run with that feature turned off so I was wondering what steps you would like me to take now in order to help you figure out what is going on.

Thanks,
Bill

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Also, I have changed the title of this thread.  As I mentioned in comment #9, the problem happened the other day when I was not streaming.  So I've changed the title to "Intermittent system freezing and buzzing" which are the symptoms I am experiencing.

Bill

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I don't know if this makes any difference, but if you use the built in audio or the audio ports which all should use the onboard (likely Realtek HD Audio), you can actually disable the NVIDIA HD Audio driver/component as it is only used if you are actually having your graphics card output sound (like through HDMI to a display with built in speakers).  In fact, sometime back I was having issues with my system's overall stability which I was able to track down to the NVIDIA HD Audio drivers/component, and since I don't use it, I just disabled it in Device Manager and my system has been rock solid stable ever since and I still have the same full audio I had prior to doing so since my laptop's built in speakers are powered off the onboard Realtek sound chip.

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I am not using the speakers in my monitors.  I use external speakers, so I could disable the Nvidia audio drivers.

The thing I don't understand is why this would have anything to do with web protection in Malwarebytes being enabled or disabled.  

Should I go ahead and disable these drivers and turn web protection back on and see what happens?  I don't want to interfere with whatever investigation @LiquidTension is doing.

Thanks,
Bill

Edited by BillH99999
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It may be worth a shot to at least try as it may provide new info for LiquidTension and the Developers.  You can always re-enable it to get it back to exactly how it was easily so it's not like you'd be making any difficult to reverse changes to the system, and in the meantime it could allow you to use all the protection in Malwarebytes while awaiting a fix for the issue which I'm sure would be much more convenient for you.

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Another update.

I have now gone 4 days with web protection enabled and with the Nvidia HD audio drivers disabled and I have not experienced the problem.  As I mentioned earlier, the problem sometimes doesn't manifest itself for days so I'm still waiting to see if it happens.  I'll get back with another update next week or when it happens (if it does).

Bill

 

 

 

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2 minutes ago, BillH99999 said:

Another update.

I have now gone 4 days with web protection enabled and with the Nvidia HD audio drivers disabled and I have not experienced the problem.  As I mentioned earlier, the problem sometimes doesn't manifest itself for days so I'm still waiting to see if it happens.  I'll get back with another update next week or when it happens (if it does).

Bill

Hey, can I ask if your problem is like this? (I have Realtek Audio + AMD HDAD instead of nvidia)

 

 

 

 

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@lcfx_lain

That is not quite what I am experiencing. My PC doesn't stutter and the sound doesn't get worse over time.  For me when the problem occurs it just freezes my PC for 4 or 5 seconds and while this is happening the PC makes a buzzing sound out of the speakers.  Then it is fine until the next time it happens.  I've had it happen as many as 3 or 4 times in a day and then it can go for many days without a problem.  At first I thought it was related to streaming video from the web, but then it happened when I was watching a DVD and not streaming.

Bill

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Thank you! In my case, the stuttering and sound glitches starts really small, but then after some hours of using my PC and watching web videos / local series my PC becomes unusable (Sound and GUI) ... Turning Web Protection off is the only solution for now.

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Another update.

OK, it has now been over a week since I disabled the Nvidia audio drivers and re-enabled web protection in MB.  I have had no freezing and buzzing.  So I guess, for me at least, the problem may have been those drivers.

In any case, I guess my issue has been fixed.  I'll post again if I run into any issues on this in the future.

Thanks all,
Bill

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Excellent, I'm glad that resolved the issue.  Those NVIDIA HD audio drivers are definitely problematic.  For a while I was considering replacing my entire PC due to certain issues, however all of those issues vanished as soon as I started disabling the NVIDIA HD audio output and my system has been running like a dream.  It looks like NVIDIA has some work to do on their drivers.

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