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Malwarebytes crashing my PC everyday


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Running Windows 10 (upgraded from Windows 7). This is happening every time I start my PC. Any ideas?

Thanks

 

Source:
Malwarebytes Service

Summary:
Stopped working

Date
‎2/‎5/‎2020 7:52 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    mbamservice.exe
Application Version:    3.2.0.874
Application Timestamp:    5da8d87c
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.18362.418
Fault Module Timestamp:    99ca0526
Exception Code:    c0000005
Exception Offset:    00000000000072a6
OS Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    63b8
Additional Information 2:    63b895eb3d925e562603d3ab864163e7
Additional Information 3:    af7f
Additional Information 4:    af7fcad0bffccefcade34aa0855ab3ed

Extra information about the problem
Bucket ID:    fa5aa9b4cd3d9045efa1076e27a87041 (2279111056119328833)

 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/hc/en-us/articles/360038523934

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

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3 minutes ago, Oops said:

Any ideas?

Please do the following so that we may investigate this issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Greetings,

You may need to create exclusions in your McAfee products for Malwarebytes.  Please try excluding/trusting/allowing the items listed in this support article in McAfee for all of its real-time protection components including any firewall and/or HIPS components then restart to see if things have improved.

Once that is done please try installing the latest version of Malwarebytes over the top of your existing installation using the offline installer found here and once it is installed, open Malwarebytes and navigate to settings by clicking the gear icon in the upper right are of the main Malwarebytes UI then click the Check for updates button and allow it to download and install any available updates.

Once that is complete please restart your system and test to verify that Malwarebytes works normally without any crashes or issues.

Please let us know how it goes and if you still observe any problems with the software.

Thanks

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