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unable to contact update server

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  • Staff


Please try a system restart then if it still fails to update, please try downloading and running the offline installer located here to see if that works better.

Should that still fail then please try from Safe Mode with Networking; additional details on starting up in Safe Mode with Networking can be found here.

If it still doesn't work then please try gathering a fresh set of logs using the Malwarebytes Support Tool from Safe Mode with Networking and provide the resulting ZIP file in your next reply.

Please let us know how it goes.


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The offline installer works fine.

But i don't know if malwarebytes gets update correctly.

The progress bar of updating stop at 2%. After several minutes (maybe 10 min), it say update success.

Now my malwarebytes version is

The  update package version is 1.0.18432.

The component package version is 1.0.810.


Before this, i used online setup.  The malwarebytes version is 3, the GUI is completely different.

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  • Staff

The info checks out, at least for the program version and component package version.  Please manually check for updates again and then check your update package version; currently I have 1.0.18730.  If you're still showing version 1.8.18432 and it isn't updating to at least the version I mentioned then there is likely a problem with updating.

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The update button doesn't work at Safe Mode with Networking. Nothing happens when i clicked it.

This time, i set the proxy, update correctly.

Now malwarebytes version is,  update package version is 1.0.18732, component package version is 1.0.810.


When i was using the online setup (malwarebytes version is 3, i guess), the proxy doesn't work.


Forgot to say, I'm living in china, the network isn't so good.

More asking, why don't you put the offline installer on the website.

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