brcd Posted February 2, 2020 ID:1360060 Share Posted February 2, 2020 For the last few days, MB Premium has been taking nearly an hour to perform scans. 55k to 60k files are being scanned. This is typical when the system wakes up whether the sleep was 10 minutes or several hours. Previously scans were completed in well under 10 minutes. I have listed MB as well as AdGuard in the security section of apps in system preferences. Any ideas? Did the most recent update go deeper into the scans? Link to post Share on other sites More sharing options...
brcd Posted February 2, 2020 Author ID:1360061 Share Posted February 2, 2020 I should add that I manually added MB and AdGuard to the allowed app section in the security section; they were previously not listed although they did their job admirably. Link to post Share on other sites More sharing options...
brcd Posted February 2, 2020 Author ID:1360064 Share Posted February 2, 2020 Sorry for another posting but here are some screen shots illustrating, I hope, of what I am talking about. Maybe they will help. On the shot showing my turning off MB I did so because it showed over 17 hours (when the system woke up) of scanning so I turned it off and then back on to solve the problem. Link to post Share on other sites More sharing options...
1PW Posted February 2, 2020 ID:1360066 Share Posted February 2, 2020 Hello @brcd: It's rather pointless of me to report my v4.0.30 total scan times but yes my scans are significantly faster. Perhaps that temporarily rules out the content of the protection update 4.0.457. Are you still using the same iMac you mentioned last year? If you open the macOS Activity Monitor for CPU and then Memory, can you sort the columns and see a resource hog clue? Thank you. Link to post Share on other sites More sharing options...
brcd Posted February 2, 2020 Author ID:1360080 Share Posted February 2, 2020 Hi, Yes, same iMac. I can't figure it out. More irritating than anything else considering I was concerned last year that the scans were too fast. Maybe the computer is ready to pass on to the great beyond. I'm also not sure adding the MB and AG to the app section in preferences was a good idea. Not sure what adding accomplished. Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360084 Share Posted February 3, 2020 Here is the latest scan. Note that it took nearly an hour for 30k+ objects to be scanned and in a matter of seconds the scan cleared 60k+. Go figure! Link to post Share on other sites More sharing options...
alvarnell Posted February 3, 2020 ID:1360086 Share Posted February 3, 2020 As @1PW said, it really isn't comparable, but my scan of over 99K objects takes under three minutes. I'm not really clear on exactly where you "...have listed MB as well as AdGuard in the security section of apps in system preferences." I do believe it would be a mistake to add anything to System Preferences that hasn't been requested or shown in the installation instructions, but don't really see how that could increase your results so drastically. I suspect the staff will need more information before they can assist you, so I recommend you submit a system report created with the help of below article (please don't post the zip file here). https://support.malwarebytes.com/docs/DOC-3235 Instead, log a support ticket with help of below link and attach the file with the email https://support.malwarebytes.com/community/contactsupport/pages/home-support The staff will then be able to analyze it when they come to work tomorrow and hopefully figure it out. Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360087 Share Posted February 3, 2020 I have included two shots from System Preferences showing where I added MB and AG. I have since unchecked them. Scans were really fast until the last 2 updates. And MB is in scan mode again; about 30 minutes since the last scan. Something just does not seem to be working like it used to. I will do the report as you suggested. Thanks. Link to post Share on other sites More sharing options...
alvarnell Posted February 3, 2020 ID:1360088 Share Posted February 3, 2020 The Accessibility section is for apps that need to control the accessibility features of your computer in specific ways and wouldn't apply to either of the apps you mentioned. You can see all those features listed in System Preferences->Accessibility. Again, I wouldn't think that would have anything to do with using excessive amounts of time to scan. Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360089 Share Posted February 3, 2020 Thanks. I unchecked them. I was not real sure what I was doing anyway. And I did submit a ticket and had the auto response. So I will wait and see what develops. I was thinking that maybe my system is too old since OS X can no longer be updated and the long scans started around the time of the last 2 updates. I also thought about uninstalling and reinstalling but don't believe that would help since I would still have the latest version. Thanks again. Link to post Share on other sites More sharing options...
alvarnell Posted February 3, 2020 ID:1360093 Share Posted February 3, 2020 34 minutes ago, brcd said: I also thought about uninstalling and reinstalling but don't believe that would help since I would still have the latest version. Thanks again. It wouldn’t hurt to do that while you are waiting. It’s been known to solve other user’s abnormal performance issues. Use the Help menu “Uninstall Malwarebytes” selection to do the uninstall then download from https://www.malwarebytes.com/mac-download/ and follow the installation instructions found there. Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360094 Share Posted February 3, 2020 Pardon my ignorance but where is the help menu in MB? Link to post Share on other sites More sharing options...
alvarnell Posted February 3, 2020 ID:1360095 Share Posted February 3, 2020 Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360096 Share Posted February 3, 2020 Found it. Thanks. Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360097 Share Posted February 3, 2020 New install completed and scanning. Thanks. Will see if time has improved. Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360098 Share Posted February 3, 2020 Doesn't seem to have helped. Link to post Share on other sites More sharing options...
brcd Posted February 3, 2020 Author ID:1360103 Share Posted February 3, 2020 Well, the reinstall did not shorten the time: Link to post Share on other sites More sharing options...
Massimiliano Posted February 3, 2020 ID:1360143 Share Posted February 3, 2020 (edited) @brcd , do you use CleanMyMac? I ask it because to an acquaintance of mine who had it, the scan lasted two days and as soon as he removed it, the scan was reduced to about 7 minutes with the same system. He has a 2010 i7 macbook pro with 8 GB of RAM and one full 1 TB SSD with HighSierra Edited February 3, 2020 by MAXBAR1 eliminated error Link to post Share on other sites More sharing options...
brcd Posted February 4, 2020 Author ID:1360313 Share Posted February 4, 2020 18 hours ago, MAXBAR1 said: @brcd , do you use CleanMyMac? I ask it because to an acquaintance of mine who had it, the scan lasted two days and as soon as he removed it, the scan was reduced to about 7 minutes with the same system. He has a 2010 i7 macbook pro with 8 GB of RAM and one full 1 TB SSD with HighSierra Sorry for the delay. In answer to your question, No, I do not use CleanMyMac. I use AdGuard and Malwarebytes. Nothing else. My system crashed and burned on Sunday and reloading OS X has completely erased my drive. When the system crashed, MB was still running; I did not have time to shut it down so now my single licensed MB is locked and lost. I have a trouble ticket in and hoping it can be restored. I will be getting a new iMac in the very near future. Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2020 ID:1360314 Share Posted February 4, 2020 (edited) 3 minutes ago, brcd said: I have a trouble ticket in and hoping it can be restored. Give them 3-5 days for a response. You can also Start by creating an account at My.Malwarebytes.com if you haven't done so already, if possible using the same email address you used when you originally purchased your license. You will find instructions on how to do so in this support article. Once that is done you should be able to use the Deactivate all function to reset your license/devices so that you may activate your license on your device again. You may refer to the information in this support article for more details. Edited February 4, 2020 by Porthos Link to post Share on other sites More sharing options...
brcd Posted February 4, 2020 Author ID:1360317 Share Posted February 4, 2020 IU do have an account. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2020 ID:1360322 Share Posted February 4, 2020 12 minutes ago, brcd said: IU do have an account. Thanks. You should be able to reset your own license there. Link to post Share on other sites More sharing options...
brcd Posted February 4, 2020 Author ID:1360325 Share Posted February 4, 2020 I tried and it says I exceeded my license. As I mentioned, MB was active on the iMac when it crashed. Restoring OS X deleted all on the hard disc. Since I had not deactivated MB on the iMac, it is still tied to that computer. Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2020 ID:1360329 Share Posted February 4, 2020 10 minutes ago, brcd said: I tried and it says I exceeded my license. https://support.malwarebytes.com/hc/en-us/articles/360039023733-Manage-subscriptions-in-My-Account Deactivate all: Clicking this link removes the corresponding license key from your devices. When the license is removed, Premium features, including protection, are turned off. For more information, refer to the article Transfer or Deactivate Malwarebytes Premium license key. Link to post Share on other sites More sharing options...
brcd Posted February 4, 2020 Author ID:1360332 Share Posted February 4, 2020 I cannot deactivate because the license is active on a dead computer. Link to post Share on other sites More sharing options...
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