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Martin Professional - False Positive

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We believe we have uncovered a false positive detection for a software we installed today. The software was downloaded from the following link:

https://www.martin.com/en/softwares/martin-companion-v1-3-0-windows

Once installed, Malwarebytes will quarantine the following file:

C:\Program Files (x86)\Martin Professional\Martin Companion\MartinCompanion.exe

This software is from a legitimate vendor we use. VirtusTotal did not see any issues with the file in question.

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I forgot to add that Malwarebytes classified this detection as MachineLearning/Anomolous.100%

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Hello,

Can you attach the file in question? C:\Program Files (x86)\Martin Professional\Martin Companion\MartinCompanion.exe

Or send a link of it once it's uploaded to Virustotal.com?

Thanks

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Hi,

This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore.

This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.

If still detected on your end after ~10 minutes from now. Perform the following steps: 

  1. Totally exit/shutdown Malwarebytes.
  2. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService
  3. Delete the following file only: hubblecache
  4. Then you can restart MBAM and the cache file will rebuild on the next scan.

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