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Billed twice, ticket not answered

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I purchased premium malwarebytes, late December and obviously its a yearly subscription so why did another payment go out of my account a few days ago?  Which one of these is the legitimate charge, if both are legitimate then why the extra payment?  

Renewal date
Dec 23, 2020
Dec 27, 2019

See details about this transaction


Jan 26, 2020
$42.39 See details about this transaction
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8 minutes ago, Amari said:

Which one of these is the legitimate charge, if both are legitimate then why the extra payment?  

 I would encourage you, if you have not already done so, to create a Help Ticket with Support.   This forum can only provide you generic type help.

Please go to this link   https://support.malwarebytes.com/hc/en-us/requests/new?ticket_form_id=360002090753

Provide the detail and submit the ticket.

Please double check that you supply a valid / properly spelled & correct Email  ( hopefully the same one you used at the time or original purchase).

On the line “issue type”

Be sure to Select  “I have a billing related question or issue".

Please do have patience.   Support stays busy.    And it will take 2 to 5 business days for them to handle the ticket.



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Hi Amari.

Just to add a bit.  Your subject line indicates you did create a Support ticket.   Please continue with it and have added patience.

You did not say just when the ticket was first created  and if it was on a weekend.  Support will get things sorted out and provide you a refund for the excess charge.

There is apparently a unfortunate occurrence of one of those billings.  Support will get it taken care of.



You would have received a automated Email from support ( same day as ticket was created).  That email is a confirmation that your ticket and case are in the queue.


Edited by Maurice Naggar
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