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rbdaves

PUP removal not in my version of Malwarebytes?

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I have used Malwarebytes for quite a while.  Every day, I get a scan report that says I have from 40 to 80 PUPs (Potentially unwanted programs)  I have no idea what this means.  The only thing I do is quarantine them day-after-day.  I called Malwarebytes and was told that the subscription I have does not handle PUPs. I think that when I purchased my one-year subscription, I chose "premium".  The technician I spoke to  said that my subscription expires next month and I needed to purchase the "golden" package, which costs $99.99 for one year, or three-year package ($179.99) or lifetime (about $500).  If anyone can look at the attachment and give me some input on what these PUPs are I would really appreciate it.  

PUP report 1-26-2020.txt

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Also, what should I do?  Is there any way to navigate on my computer to block these PUPs myself?

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4 minutes ago, rbdaves said:

Also, what should I do?  Is there any way to navigate on my computer to block these PUPs myself?

Please try following the instructions in this topic to see if it helps. 

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I thought I called Malwarebyes help but the technician I talked to had a terrible accent and did some other things that raised my suspicion that this was a scam.  He said my license expires in a month (actually, I have a lifetime license) and wanted me to purchase Malwarebytes "Gold" at prices that were outrageous.  I got so suspicious that I hung up.  What I am really concerned about is that I allowed him to take control of my computer. He was able to bring up my Malwarebytes account and navigate around.  He knew how to navigate  "my account"  in a way that made me temporarily think he was the real thing.  I know, this was not a good idea.  I don't know if the "sharing" app I downloaded is still there or not.  I am hoping that Malwarebytes is protecting me from this App.

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If you believe you may have some type of infection please follow the steps below @rbdaves

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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