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cannot run, uninstall or delete Malwarebytes


jaycee65

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I tried to run Malwarebytes today couldn't start it I then tried to uninstall it, & got the error message saying I may not have admin rights which I do. I'm the only one on it that does. I couldn't even get to the Malwarebytes.org site in safemode w/networking or in Windows, normally I am a tech by trade but I haven't seen this one. Rather than reimage the machine I thought I'd swallow my pride and look for help LOL. I thought maybe it was a corrupt ntuser.dat file. So I renamed my user profile oldusername logged on as the default XP Admin. Same error message came up. I even deleted it in the registry to no avail. No virus found by SAV and could not remove through add/remove programs, any help would be great

Thanks

ps Win XP Pro sp 3

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@ jaycee65

Welcome to Malwarebytes!

Please follow these instructions so the experts can get you fixed up: Note: (there busy in this forum, so it may take a day or two)

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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I tried to run Malwarebytes today couldn't start it I then tried to uninstall it, & got the error message saying I may not have admin rights which I do. I'm the only one on it that does. I couldn't even get to the Malwarebytes.org site in safemode w/networking or in Windows, normally I am a tech by trade but I haven't seen this one. Rather than reimage the machine I thought I'd swallow my pride and look for help LOL. I thought maybe it was a corrupt ntuser.dat file. So I renamed my user profile oldusername logged on as the default XP Admin. Same error message came up. I even deleted it in the registry to no avail. No virus found by SAV and could not remove through add/remove programs, any help would be great

Thanks

ps Win XP Pro sp 3

Let me be clear I cannot run, install remove or get to Malwarebyte.org w/o it just closing the window I am a tech I know the ins and outs but this one is never been seen by me or people I know I'd rather not reimage my PC but I can w/o a ton of headaches

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