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siliconman01

Submit Support Ticket Web page Does not work

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The support page that is suppose to permit users to submit a support ticket does not work with the new MS Edge Chromium browser as the default browser.  

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SupportPageDoesntWork.png

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@siliconman01 there is currently a widespread issue with Jive (the platform that runs our support site). Here is a quote from Jive on this issue.

Quote

We are currently seeing issues in PHX DataCenter, where the communities are not loading and the maintenance page is showing up. Our engineering team is currently investigating the issue.

The issue you were encountering was occurring right before all of Jive went down (we were actually testing/verifying the issue - so thank you for posting it), so it's likely related. We can't be sure though until Jive is back up.

As soon as we get confirmation that things are back up, a member of our staff will follow up via the following official topic: 

 

Edited by AlexSmith

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