Unable to contact license and update servers

[kouribo]

Here are  the logs from the support programm, please help 

 

mbst-grab-results.zip

[Malwarebytes]

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[exile360]

Greetings,

I'm sorry that you are experiencing problems with the software, however we will do our best to get it working properly for you.

I took a look at your logs and saw a couple of items that may help us.

First, please try uninstalling any IObit products from the system.  Some of their programs have been known to break Malwarebytes or block it from working properly.  Once that is done restart the system and see if you are then able to get Malwarebytes to update and activate properly.

If it still fails then please try the following:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

If you still have no luck then please try uninstalling Malwarebytes again then restarting your computer and then download and install the program using the offline installer found here.

If that is unsuccessful then please run the Malwarebytes Support Tool again and gather a fresh set of logs and attach the resulting ZIP file to your next reply.

Please let us know how it goes and if necessary, provide the requested ZIP file.

Thanks

[kouribo]

Same thing again
mbst-grab-results.zip

[Porthos]

2 minutes ago, kouribo said:

Same thing again
mbst-grab-results.zip

What country are you in? Do you have a steady net connection? Are you using any proxies or VPN's?

[exile360]

I believe I found the issue:

FirewallRules: [{37C664A1-C5F6-4EC7-BA3C-A4697B4A535C}] => (Block) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe (Malwarebytes Inc -> Malwarebytes)

Apparently MBAMService.exe is blocked in the Windows Firewall.  It needs to be able to reach the web in order to update and activate.  You will need to remove or disable this entry in the Windows Firewall so that Malwarebytes is allowed to reach the web.