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I have a file folder and printer on my desktop computer that I have set up to be shared by my laptop computer. Both computers are running Windows 10 and MalwareBytes 4.0.4.49.  Sometimes I cannot access the file folder and the printer from the laptop. When that happens, if I go to Control Panel\Network and Internet\Network Sharing Center\Advenced sharing settings I see a blank window on the desktop computer.  When I check the system tray, I see MalwareBytes in it. If I click on that and select Quit Malwarebytes, then I am able to access the file folder and printer from my laptop.

Is there something that I need to do with the MalwareBytes settings/configuration to resolve this problem? 

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Edited by AdvancedSetup
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11 minutes ago, ChuckBrabec said:

Is there something that I need to do with the MalwareBytes settings/configuration to resolve this problem? 

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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On 1/22/2020 at 8:52 PM, ChuckBrabec said:

Is there something that I need to do with the MalwareBytes settings/configuration to resolve this problem? 

I would try 2 things.

I would enable BETA updates in MB and install the current BETA and do a manual update.

And I would add mutual exclusions to both Norton and MB.

Add the following exclusions to Norton

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys

C:\Windows\System32\drivers\MbamElam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\system32\Drivers\farflt.sys

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe

C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe

C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe

C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe

C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

Then add your AV to Add to the Allow List in Malwarebytes for Windows v4.

Edited by AdvancedSetup
updated links
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