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As of 2 days ago my VPN,  Secureline,  wouldn't allow me to change servers and would hang. Turned off  Secureline via Task Manager. W10 then wouldn't shut down. Uninstalled, reinstalled Secureline and did other checks.

The issue was solved by turning off MB's  Web Protection. So either I do not use the VPN and have Web Protection or vice versa.

Is this a known issue and is there a solution in sight?

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@saxophone21

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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It's possible there is some type of conflict with Avast Secureline VPN - do you also use Avast antivirus?

Of possible interest to read

https://thenextweb.com/security/2018/03/27/26-popular-115-vpns-keeping-tabs-saying-theyre-not/

https://thebestvpn.com/118-vpns-logging-policy/

I cannot vouch for the accuracy of this report but they show that Avast Secureline is not keeping your privacy very well

image.png

If you're wanting a free one that has independent auditing there is this recent article. Note that often there is a big difference between a free and paid version of VPN software.

https://protonvpn.com/blog/open-source/

 

 

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1 hour ago, saxophone21 said:

Thanks all. I am not using Avast AV.

Quote

Anti-Virus Product :     Kaspersky Free

Your logs show that you are running Kaspersky.  The latest version of Kaspersky is known to have problems with Malwarebytes. 

Also you Avast VPN as was mentioned is also an issue.

I would uninstall both and use Defender and try MB again.

You could also install the new BETA. https://forums.malwarebytes.com/topic/252170-a-new-malwarebytes-4-beta-is-now-available/?do=findComment&comment=1356656

 

Quote

Registered WFP Filters
==================================
FWPM_LAYER_ALE_AUTH_CONNECT_V4
Traffic to VPN Interface Allow Out                                   Avast SecureLine VPN Protection Filter
Loopback Allow Out                                                   Avast SecureLine VPN Protection Filter
SSDP Block Out                                                       Avast SecureLine VPN Protection Filter
MDNS Block Out                                                       Avast SecureLine VPN Protection Filter
LLMNR Block Out                                                      Avast SecureLine VPN Protection Filter
NBNS Block Out                                                       Avast SecureLine VPN Protection Filter
DNS over TCP Block Out                                               Avast SecureLine VPN Protection Filter
DNS over UDP Block Out                                               Avast SecureLine VPN Protection Filter
Kaspersky Lab Permanent Filters Filter                               Kaspersky Lab WFP Traffic processing filter Permanent Filters Block Filter
Kaspersky Lab Permanent Filters Filter                               Kaspersky Lab WFP Traffic processing filter Permanent Filters Block Filter
Kaspersky Lab Permanent Filters Filter                               Kaspersky Lab WFP Traffic processing filter Permanent Filters Block Filter
Kaspersky Lab Permanent Filters Filter                               Kaspersky Lab WFP Traffic processing filter Permanent Filters Block Filter
Kaspersky Lab Permanent Filters Filter                               Kaspersky Lab WFP Traffic processing filter Permanent Filters Block Filter
Kaspersky Lab Permanent Filters Filter                               Kaspersky Lab WFP Traffic processing filter Permanent Filters Block Filter
VpnUpdate.exe Allow Out                                              Avast SecureLine VPN Protection Filter
VpnSvc.exe Allow Out                                                 Avast SecureLine VPN Protection Filter
openvpn.exe Allow Out                                                Avast SecureLine VPN Protection Filter
AvBugReport.exe Allow Out                                            Avast SecureLine VPN Protection Filter
Vpn.exe Allow Out                                                    Avast SecureLine VPN Protection Filter
DHCP Allow Out                                                       Avast SecureLine VPN Protection Filter

 

Edited by Porthos

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I do not use the latest version of Kaspersky AV Free because, as you rightly say, it causes issues. Version 19 is the one installed, (and prevented from updating to v20),  and it has happily coexisted alongside MB (v4.0.4 paid for) and Avast Secureline (paid for) for some considerable time. I have previously tried Defender but without success.

Monday morning all was well and by Monday afternoon, with no W10 or any other program updates (that I could spot) having taken place, that state of wellness was overturned. Why suddenly MB's Web Protection should conflict with Secureline is surely the issue that needs resolution so that the previous harmonious state is restored.

I have also contacted Secureline with this issue, which is known to them, but they are convinced that the solution lies with Malwarebytes, hence my posting.  

 

I will try the beta version of MB and report back.

 

Thanks

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12 minutes ago, saxophone21 said:

I will try the beta version of MB and report back.

Please do.

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37 minutes ago, saxophone21 said:

Sadly, no solution via the beta version.

@LiquidTension might want some more logs.

Edited by Porthos

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Hi @saxophone21,

We believe the cause of this issue is the same underlying cause of another Web Protection issue we're currently dealing with. We hope to have a fix available shortly.

2 minutes ago, Porthos said:

@LiquidTension might want some more logs.

No additional troubleshooting data needed at this time.

Edited by LiquidTension

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Since no more data is needed by staff,

You may wish to revert back to the 3.8.3 version until the fix is released.

Use the support tool  to uninstall and after the restart click NO when it asks to install the current version.

The current KB articles will help you to set version 3.x from updating to 4.x for now

Constant upgrade notifications in Malwarebytes for Windows v3
https://support.malwarebytes.com/docs/DOC-2465

Turn off upgrade notifications in Malwarebytes for Windows v3
https://support.malwarebytes.com/docs/DOC-2142

MB3.x download link This is 3.8.3
https://downloads.malwarebytes.com/file/mb3-windows-legacy

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Please try excluding the Avast folder in Malwarebytes

C:\Program Files\AVAST Software

I see you have the following running as well. Wise Registry Cleaner

Please read the following Do I need a Windows Registry Cleaner?

 

You may want to review the following topic and consider removing the Dell support agent running on your system.
https://www.bleepingcomputer.com/news/security/dell-computers-exposed-to-rce-attacks-by-supportassist-flaws/

I wold also suggest you look at setting exclusions for Kaspersky antivirus as it is actively running in both scheduled tasks as well as in memory

If I were cleaning the system I would look at removing or fixing the following items.

HKU\S-1-5-21-2247084485-3857885965-2878760294-1001\...\MountPoints2: {c3b5ab6a-a237-11e8-86d6-c81f66ab20fe} - "F:\Lenovo_Suite.exe" 
HKU\S-1-5-21-2247084485-3857885965-2878760294-1001\...\Winlogon: [Shell] - <==== ATTENTION
GroupPolicy: Restriction ? <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
Task: {00E63268-BCE2-4E49-B17B-E5FFC94146B0} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {05743828-C2AD-44E8-A429-9F0CB21CAE6E} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {0847F654-E60F-4557-8B66-BBC8AE2C1AEC} - System32\Tasks\{A3AAC2CE-3037-4D84-A4CE-84C622B09092} => C:\Windows\system32\pcalua.exe -a D:\QuickInstall.exe -d D:\
Task: {0BACD46D-D352-4B02-BD0A-9D7A0CE393D6} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {0E3FDCD8-8C0F-47C9-B704-7A492D59EC90} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {109F8E08-4587-467F-BF5C-F2C812AD0E3F} - System32\Tasks\{E2F0A8B6-2992-4119-8537-60C705D6528B} => C:\Windows\system32\pcalua.exe -a "C:\Users\Charles\AppData\Local\Temp\Temp1_windowsprolificdrivers.zip\PL-2303 Driver Installer.exe" <==== ATTENTION
Task: {2E201931-0C77-4498-8084-1D7D5804DCB0} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {33D19DC4-72E9-4342-992D-9E66DD3AD05E} - System32\Tasks\0615piUpdateInfo => C:\ProgramData\Avg_Update_0615pi\0615pi_AVG-Secure-Search-Update.exe [2803088 2015-09-17] (AVG Technologies CZ, s.r.o. -> )
Task: {395322D6-CE53-45B5-901B-6A31A69F2F82} - System32\Tasks\{9E66CDC9-F172-4F54-879B-8D4AAE67C86E} => C:\Windows\system32\pcalua.exe -a "C:\Users\Charles\Desktop\keriver_image (v52).exe" -d C:\Users\Charles\Desktop
Task: {47962584-F153-44D3-BC55-194A7FFA2075} - System32\Tasks\{4654D5A2-BA3A-4D76-B104-6A0B5C960A37} => C:\Windows\system32\pcalua.exe -a "C:\Program Files (x86)\NCH Swift Sound\SoundTap\soundtap.exe" -d C:\Users\Charles\Desktop
Task: {6A846365-9273-4C64-AF6B-4C4AF27D0AB7} - System32\Tasks\{B8E5D5B3-8B8E-411E-B45E-8E4B836ECB32} => C:\Windows\system32\pcalua.exe -a C:\ProgramData\\Hauppauge\UNWISE32WINTV7.EXE -c /U C:\PROGRA~3\\HAUPPA~1\WinTV7.LOG
Task: {7986DA1F-B324-4067-9655-8B6C92F83404} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {81690ABC-B33B-46B6-9586-5CEA34C87FDA} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {8373D919-E4C2-46D1-B2D9-94D5C8F35D45} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [144200 2015-09-01] (Google Inc -> Google Inc.)
Task: {91CCD71C-EAE7-40B7-A432-5485151730B3} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {A51E216B-17F2-4BED-8841-6C5CF9DB7641} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [144200 2015-09-01] (Google Inc -> Google Inc.)
Task: {B13A69AF-58AE-4359-94F6-C2C2616003E3} - System32\Tasks\{69AA6BCD-7503-46FE-A545-70360AC446C4} => C:\Windows\system32\pcalua.exe -a "C:\Users\Charles\Desktop\Alan\Old Downloads\Programs\soundtapsetup.exe" -d "C:\Users\Charles\Desktop\Alan\Old Downloads\Programs"
Task: {CD9E2C1D-4EE2-4182-A171-986D162B70F0} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {D0667297-42EA-43BE-A973-3238E8510468} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {DF5AB690-2B1C-445E-A313-CCC37888B477} - System32\Tasks\{87446FAA-D55C-4C6D-AB93-8B7DC5A2D915} => C:\Windows\system32\pcalua.exe -a C:\Users\Charles\Downloads\usbdriver\CP210x_Drivers.exe -d C:\Users\Charles\Downloads\usbdriver
Task: {DFF4ED1A-8424-4371-A1C0-5EFFFC2F1E31} - System32\Tasks\WiseCleaner\WRCSkipUAC => C:\Program Files (x86)\Wise\Wise Registry Cleaner\WiseRegCleaner.exe [5550664 2019-12-13] (Lespeed Technology Ltd. -> WiseCleaner.com)
Task: {E8A32342-C6E0-4440-B0DA-7D0E828F1759} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {ED47C912-5AAE-459F-BA4A-445965915931} - System32\Tasks\{E45EB2D1-D228-4FEE-A88B-46B9DE3342A3} => C:\WINDOWS\system32\pcalua.exe -a "C:\Program Files\CCleaner\uninst.exe"
Task: {FAB9B4E0-D76C-4B62-A1BA-8EC05BEBB8EE} - System32\Tasks\{8692E96D-7AA1-4BA4-965A-4E6B56DF74D8} => C:\Windows\system32\pcalua.exe -a "C:\Program Files (x86)\Keriver Image\Uninstall.exe"
FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\defaults\pref\kl_prefs_62fbb8f7_c917_4cf7_957a_aad2b8fa768c.js [2019-08-14] <==== ATTENTION (Points to *.cfg file)
FF ExtraCheck: C:\Program Files (x86)\mozilla firefox\kl_config_62fbb8f7_c917_4cf7_957a_aad2b8fa768c.cfg [2019-08-14] <==== ATTENTION
CHR HKLM-x32\...\Chrome\Extension: [lifbcibllhkdhoafpjfnlhfpfgnpldfl] - C:\Program Files (x86)\Skype\Toolbars\ChromeExtension\skype_chrome_extension.crx [2014-01-03]
CHR crx: C:\Program Files (x86)\Google\Chrome\Application\Chrome Application\45.0.2454.93\default_apps\search.crx [2015-09-11]
CHR crx: C:\Program Files (x86)\Google\Chrome\Application\Chrome Application\45.0.2454.85\default_apps\search.crx [2015-08-27]
CHR crx: C:\Program Files (x86)\Google\Chrome\Application\Chrome Application\44.0.2403.157\default_apps\search.crx [2015-08-18]

Thanks

 

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New in this Beta: 804

  • Scan performance enhancements
  • Fixed: Additional Web protection related BSODs 
  • Fixed: Web Protection prevents Avast SecureLine VPN from turning off
  • Other miscellaneous defects 

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Thank you for all the input and help.

The latest beta 4 v1.0.804 has solved the issue.☺️

BTW I did look at adding Secureline to the exclusion list but the page keeps disappearing/closing when trying to browsing to the location!?

I have read up much on registry editors but there have been several occasions when an seemingly insoluble problem has gone away after a registry clean.

I'll look at the other suggestions and thanks once again.

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2 hours ago, saxophone21 said:

insoluble problem has gone away after a registry clean.

Do NOT ever suggest using ANY registry cleaners ever. Cause more harm than good most of the time.

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