ADWCleaner 8.0.1 stuck on scanning

[LnZi]

I've been trying to run some malware removal tools on this really old computer to salvage some decade old photos and stuff. Managed to run Malwarebytes latest version no problem, took 8 hours with rootkit scanning turned on.Found some malware, cleaned it up. After that, I tried running ADWCleaner and for the first time that I ran, it kinda worked. Found some malware, cleaned it up.

 

Days go by, I found another HDD prone to be cleaned, and plugged it into the same computer, ran Malwarebytes again no problem, but now ADWCleaner get's stuck at around 30k files every time (Malwarebytes scan with rootkit scanned through 270k ish files). I unplugged the external HDD, I tried uninstalling both programs and starting from scratch, nothing. It never got past file 29575 or whatever. Currently 22hrs passed and has been on the same file for at least 20hrs.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/docs/DOC-3347

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

• AdwCleaner user guide
• A malicious element isn't being detected? Submit the sample here!
• Need help with another Malwarebytes product or malware removal?
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Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

[AdvancedSetup]

Hello @LnZi

Can we get some logs please with the drive connected

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[LnZi]

Gotcha. I think it's worth mentioning that even without the drive attached, the scan would not get past file #29575.

Addition.txt FRST.txt

[AdvancedSetup]

Did you try fully disabling your Avast antivirus before running the scan?

 

[LnZi]

I did not, no. How would I proceed in doing so?

[Porthos]

6 minutes ago, LnZi said:

I did not, no. How would I proceed in doing so?

https://www.getavast.net/how-to/disable-turn-off

[LnZi]

Ok, now I disabled all shields, checked that they were off, then tried another scan. Still stuck, file 29424 this time but still.

[AdvancedSetup]

I've reported this to our Development Team. Waiting to hear back from them

 

[nikhils]

Hello @LnZi

Can you please zip up and send us the following folder: C:\AdwCleaner\Logs

Thank you.

[LnZi]

The only thing inside C:\AdwCleaner is a settings file, no Logs folder.

[nikhils]

Hello @LnZi

Can you please try running AdwCleaner version 8.0.2 and let us know if that makes any difference ?

Build can be downloaded from www.malwarebytes.com/adwcleaner