Jump to content
lippsman

Malwarebytes for Kaseya

Recommended Posts

We just installed the Malwarebytes module for Kaseya and was quite surprised it was just version 1.80.2.1012  Surely this isn't as good as the current version that is out ? Hopefully this is the same program, just a different numbered release.  Because it sure looks like a very old version.  Also if so, why would Kaseya still be releasing such an old version of your product.

Thanks

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites

Thanks for that link, considering that is was supposed to come out in 2016 I take this isn't happening and we are vulnerable running this extremely old version

Share this post


Link to post
Share on other sites

I think that's something you'd need to take up with Kaseya, unfortunately.

Share this post


Link to post
Share on other sites

I believe the latest business version of Malwarebytes is actually 1.9, however I don't know if they ever updated their MSP product/build which is supplied to MSP's like Kaseya.

Share this post


Link to post
Share on other sites

That's for the updates, anyone from Malwarebytes want to chime in why this has never been updated ?

Share this post


Link to post
Share on other sites

Hello @lippsman

Through our partnership with Kaseya, Malwarebytes Anti-Malware 1.80.2.1012 is the correct and latest version available at the moment. This matches what we provide through our on-premise solution Malwarebytes Endpoint Security. 

When @exile360 mentioned 1.9, he may have been thinking about our Malwarebytes Managed Client 1.9, which is a piece of our Malwarebytes Endpoint Security and Malwarebytes Management Console software. 

Anti-Malware 1.80 still receives daily database updates which will still help against new threats.

Share this post


Link to post
Share on other sites

knguyen1

Thanks for the info, but surely we should be using a newer version than this ?  Even with the updates the detection engine can't be as good as 4.0 can it ?

Thanks

Share this post


Link to post
Share on other sites

That depends; if they have upgraded the underlying SDK in version 1.8 to the same one being used in Malwarebytes 4 then it doesn't matter, however if they have not then it may potentially have substantial limitations compared to Malwarebytes 4 with regards to the supported heuristics, detection logic and overall detection capabilities (older engines ignore threat detection signatures that they do not understand in order to prevent breaking older versions/engines with database updates and to guard against unpredictable behavior and potential FP's).  Of course that all depends on what changes have been made in the engine and how heavily the Malwarebytes Research team is leaning on using newer signature types vs the existing/legacy types for targeting contemporary threats.

Share this post


Link to post
Share on other sites

Very good point @exile360 hopefully @knguyen1 will pop back in here and respond to what you posted.  We have this rolled out to around 700 EU's and am very concerned about it

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.