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Easypackagetracker pop-up ads

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Situation: Dell Inspiron 15 running Windows 10 Home 1903, using Chrome 79.0.3495.117.  This is my wife's laptop, and she mainly uses it for online shopping and looking at Youtube videos.

Last week, she ordered something online to be shipped via Fedex.  We got a voice mail at home saying that the delivery was signature required, and leaving a tracking number.  Since there is no one home during the day, it was impossible for us to be there to sign for it.  So she went online with the tracking number, to change the delivery options so that it could be left without a signature.

Somehow, she got directed (maybe via a sponsored link in a Google search) to Easypackagetracker.net.  Apparently they tricked her into downloading something -- I don't know what, because I was not around at the time.  Now her computer continuously displays an easypackagetracker.org ad pop-up in the lower right corner of the screen.  It cannot be closed or move, and it appears over the top of everything else, including the tray menu.  It seems to download a new one every half hour or so, and it issues a notification tone every time it does it.  

When I run a Malware bytes scan, it finds nothing.  Programs and Features does not reveal anything suspicious, nor does the Chrome extension list (the only thing installed, other than Google extensions, is Adblock Plus).  Running a scan sometimes makes the ad pop-up go away, but it returns in a half hour or so.  Stopping Chrome has no effect.  When a new ad pops up, Malwarebytes says it blocked access to easypackagetracker.org, but the malware seems to be able to access it anyway, since it keeps popping up new ads.

Any ideas of what I am looking at?  The browser isn't doing search redirects or anything like that, and there are no unexpected toolbars, so it doesn't look like a typical browser hijack.  

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Hi,   @Cornutt   
My name is Maurice. I will be helping and guiding you, going forward on this case.   Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible. 
Please only just attach   all report files, etc  that I ask for as we go along.


I realize you mentioned Chrome.    Just let us start with EDGE.

You can  manage the notifications on a site-by-site basis in Edge  itself:

Start Edge browser

Click the three dots button ( icon )  in the top-right corner and select Settings.
Scroll down and click on View advanced settings.
Under Website permissions, click on Manage Permissions.
Here, you can switch notifications off for a specific website.
You can set notifications off on a site by site basis.

You may press Clear all to get the whole list removed, if you so wish.

You should also do this, in Edge.   Click the Privacy & Security section.   ( the padlock icon)

Look under Security.   Click to the right ( to turn On)  Block pop-ups.


For Chrome browser, do the tips listed under  "Chrome" section of this Malwarebytes Blog article.



Be sure you have that done.


I suggest you install the Malwarebytes Browser guard for Chrome. 
To get & install the Malwarebytes Browser Guard extension for Chrome, 
Open this link in your Chrome   browser: 
Then proceed with the setup. 


I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.
Adwcleaner  detects factory Preinstalled applications too! 

Please download  Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner
Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.
At the prompt for license agreement, review and then click on I agree.

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).
Then click on Dashboard button.
Click the blue button "Scan Now".

allow it a few minutes to finish the Scan.   Let it remove what it finds.
NOTE:  When it comes to the section "
Pre-installed applications

You can skip that.
Please find and send the Adwcleaner "C" clean report.
In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".
Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs
Thanks.  Keep me advised.

We will do more later.

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Okay, I've done all this.  The easypackagetracker.org URL showed up in the "allow" list in the Notifications menu in Chrome.  I set it to blocked.   


I downloaded and ran Adwcleaner.  It didn't find anything.


I see in my Malwarebytes notifications that it has blocked access to easypackagetracker.org a number of times over the past two days.

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Hi Dave.

Please only just attach   all report files, etc  that I ask for as we go along.

I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.


Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.

    Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.


Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,



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