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Halligan

Activating Premium account with Licencesne Key on Reno2

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I purchased a bundled account for two devices
Trying to activate on my OPPO RENO2 mobile, after entering the correct License number, I keep on getting the error message "format incorrect".
Am sure the way I entered is correct. Thing is, the window is NOT LARGE enough to accomodate the entire licensing digits (4X5 digits).
Who can help ? 

Malware bytes not activating.png

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How long will I be awaiting an answer to my problem.
I sent you a request on the matter since Saturday, Jan 18.
I need my mobile to be protected ASAP      OPPO RENO2

 

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4 minutes ago, Halligan said:

How long will I be awaiting an answer to my problem.
I sent you a request on the matter since Saturday, Jan 18.
I need my mobile to be protected ASAP      OPPO RENO2

 

Post your ticket # and someone will take a look.

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