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slipkk

Very Slow Ethernet and Wifi on laptop

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In the process of troubleshooting my internet speed problem, I found this site and guidance given to another member with the same issue. I reached out to the member that provided the help but I'm assuming this may not be the correct way to go about getting help on this site. I performed the steps provided as help for slow internet speed by this member and have attached the results of each. 

My service to the house is 400 Mbps. I have 4 computers and three have no problem with speed (all at least 180 Mbps wifi) but the Lenovo (G585 2181) 

will only get 15 Mbps max on both wifi and ethernet connection. I have tried two usb network adapters (AC600 and AC1200)  and they both get 15 Mbps. The ethernet

card is rated to 100 and it too gets 15 Mbps. I've booted in safe mode and no change. Spent countless hours troubleshooting this online trying many potential solutions to no avail. Any help will be greatly appreciated.

Thank you very much for your time.

FRST.txt Addition.txt MalwarebytesScan.docx

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1 hour ago, slipkk said:

but the Lenovo (G585 2181) 

I apologize up front because I do not have an answer you are going to like but Between the specs of this computer(AMD E1-1500 APU with Radeon(tm) HD Graphics) and Norton hogging it. I do not think you will get much out of this machine. How is the speed on a wired connection?

As for the AMD E1-1500 I have stopped accepting them for repairs in my business long ago, No matter even if you add a SSD and max out the Ram those things are one of the slowest computer I have had the displeasure of working on.

Again, I am sorry to only give you my opinion from experience.

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Yes the computer is extremely painstakingly slow-and old but it holds sentimental value to my mom so I was hoping to at least slap on a usb adapter so she could go online and not wait 20 seconds for each page to open! She doesn't use it for anything else so it being a dog is not that big a deal. The wired connection and wifi are the same, about 15Mbps download and 15 or 20 Mbps upload, which is also a little puzzling.  I though it might be a registry issue but I can't find any help in that area online and forget about help from Lenovo Tech support-unreal. I have no trouble with wired or wifi on any other machine. The speed is there it's just being limited by something in the Lenovo.

Anyway, I really appreciate your response, have a good one,

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1 hour ago, slipkk said:

The speed is there it's just being limited by something in the Lenovo.

If you have the skills/know how, I can only suggest a clean install of Windows and leave Norton off it this time and just use defender.

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