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toomm1

MB 4.0.4 Problem with iTunes

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With the new version Malwarebytes 4.0 for Windows - build 1.0.793 I have followed. Problem:
Since then, I can't do any more backups in iTunes. The iPhone is recognized, but if you click on the iPhone icon in iTunes but at the top of the bar, the corresponding fields are not active in the settings.

If I turn off malwarebytes then everything goes again in iTunes.

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Greetings,

Please try excluding iTunes from Ransomware Protection by following the instructions under the Allow a file or folder section of this support article and select the option Exclude from detection as ransomware only and select the iTunes program folder which should be located under either C:\Program Files or C:\Program Files (x86).

Please let us know how it goes and if the issue is resolved or not.

Thanks

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same Problem....

I have entered the following folders:

.\Program Files\iTunes

.\ProgramData\Apple

.\ProgramData\Apple Computer

.\Users\Tom\AppData\Local\Apple

.\Users\Tom\AppData\Local\Apple Computer

.\Users\Tom\AppData\Roaming\Apple Computer

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Hi @toomm1,

Thank you for reporting the issue. This is being caused by the Ransomware Protection component.

To assist our investigation, could you provide us with some additional troubleshooting data please.

  • Open Malwarebytes and click Settings.
  • Turn the Event Log Data setting on.
  • Capture a Process Monitor log as the issue is reproduced.
    • Please download run_procmon.bat using the link below.
      https://malwarebytes.box.com/s/he92cwwd71sa0w7waiub8wx69ymb5d4i
    • Open your Downloads folder.
    • Double-click CX41PDv.png run_procmon.bat. Click Yes if prompted by AVOiBNU.jpg User Account Control.
    • Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
    • A blue window will appear.
    • When prompted to carry out the tasks, please reproduce the issue with iTunes Sync in full.
    • Once done, click inside the Command Prompt window and press Y on your keyboard followed by Enter.
    • Upon completion, a file named HSPwQfy.png procmon-log.zip will be saved to your Desktop. Please attach the file in your next reply.
    • Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website (wetransfer.com).
  • Gather logs with the Malwarebytes Support Tool and attach mbst-grab-results.zip to your post: https://support.malwarebytes.com/docs/DOC-2396

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I was able to solve the problem now...
The following folders must be excluded:

C:\Program Files (x86)\Common Files\Apple

C:\Program Files\Common Files\Apple)

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6 hours ago, toomm1 said:

I was able to solve the problem now...
The following folders must be excluded:

C:\Program Files (x86)\Common Files\Apple

C:\Program Files\Common Files\Apple)

That did the trick with these 2 files below and select exclude from detection as ransomware only,,.

C:\Program Files (x86)\Common Files\Apple

C:\Program Files\Common Files\Apple

... Very good!!

 

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