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Reaper511

Latest Mbam on 1909 Breaking Private Internet Access Split-Tunneling

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On 1903, everything was functional.  Upon updating to Windows 10 1909, PIA can no longer split tunnel (having certain programs excluded from the VPN).  PIA and all associated files have been excluded from detection, as well as turning Potentially Unwanted Items to warn instead of automatic , yet, Web Protection is still interfering.  Mind you, not a single time have I received a notification of something being blocked or prevented from acting.

Upon disabling Web Protection, PIA Split-Tunneling is once again functional.  PIA support has directed me here, since it was determined to be an issue with Mbam.  

 

The only change between it functioning correctly, and now not functioning, was updating from Windows 10 Pro 1903, to W10 Pro 1909.  Over on the PIA reddit, someone else has stated that the latest Mbam itself has broken Split-Tunneling, but they are on Windows 7.  Mbam could of updated in the background without me realizing, but either way, the issue is Web Protection interfering somehow.  

 

TLDR; Either Mbams latest version, or Mbams functionality on Windows 1909, has broken the functionality of PIAs split-tunneling via Web Protection.

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To exclude an item from Web Protection you must exclude it by selecting the Allow an application to connect to the Internet option as described in the section of the same name in this support article.  If Web Protection is blocking it, you should be able to exclude it that way and Malwarebytes should stop blocking it.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

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7 hours ago, exile360 said:

To exclude an item from Web Protection you must exclude it by selecting the Allow an application to connect to the Internet option as described in the section of the same name in this support article.  If Web Protection is blocking it, you should be able to exclude it that way and Malwarebytes should stop blocking it.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

 

17 hours ago, Reaper511 said:

 PIA and all associated files have been excluded from detection, as well as turning Potentially Unwanted Items to warn instead of automatic , yet, Web Protection is still interfering.  

 

 

Wouldn't of made an account and this post if excluding it was functioning correctly.  The whole point of this point is literally that it's NOT excluding it, even with being allowed. 

 

On top of that, Mbam doesn't even say it's detected or prevented any modifications or tampering. 

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10 minutes ago, Reaper511 said:

Whole point of this post *

Are you using any other AV programs other than Defender?

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2 hours ago, Reaper511 said:

 

Wouldn't of made an account and this post if excluding it was functioning correctly.  The whole point of this point is literally that it's NOT excluding it, even with being allowed. 

 

On top of that, Mbam doesn't even say it's detected or prevented any modifications or tampering. 

You stated in your post that you excluded from detection and as potentially unwanted; the exclusions for Web Protection are completely separate and must be created individually/separate from exclusions from other modules/components.  Your initial post never mentioned that you created exclusions from Web Protection using the Allow an application to connect to the internet which is why I instructed you to do so; that is the only way to exclude an application from Web Protection.  If you already did so, good, however if you did then it can't be Web Protection blocking it unless it is some sort of driver conflict as Malwarebytes allows all communications to/from any process excluded that way.

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4 hours ago, exile360 said:

You stated in your post that you excluded from detection and as potentially unwanted; the exclusions for Web Protection are completely separate and must be created individually/separate from exclusions from other modules/components.  Your initial post never mentioned that you created exclusions from Web Protection using the Allow an application to connect to the internet which is why I instructed you to do so; that is the only way to exclude an application from Web Protection.  If you already did so, good, however if you did then it can't be Web Protection blocking it unless it is some sort of driver conflict as Malwarebytes allows all communications to/from any process excluded that way.

I stated "PIA and all associated files have been excluded from detection, as well as turning Potentially Unwanted Items to warn instead of automatic".  In addition to the folder exclusion, I did manually exclude all executables that PIA support told me to, via "Allow an application to connect to the internet". 

 

As I said before, its not excluding it from web protection.  Disabling web protection does fix it, but its non ideal to go with that mbam feature disabled.  

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Nope.  Only Mbam Premium 4.0.4.49,

Update Package version 1.0.17784

 Component package version 1.0.793

Mbam states its up to date when manually checking. 

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Yes, it must be conflicting then unfortunately.  Web Protection in Malwarebytes uses WFP; the same API's and framework as the built in Windows Firewall.  It sounds like something about how Web Protection is filtering is interfering with the Split-Tunneling feature.

If you would, please do the following so that we may gather data about the issue for the Developers and for further troubleshooting purposes:

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  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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