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matizbrave

Internet is slowing down

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Hello,

 

My Internet is slowing down to a point where it is no longer usable. It happens every time after restart - first few minutes are ok and then it's back.

I have tried running both Malwarebytes Free and AdwCleaner, both are detecting some kind of PUP.optional but the quarantine seems to not work with this one - it's always coming back.

 

I have attached required logs.

 

Thanks in advance.

FRST.txt Addition.txt

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Hello @matizbrave

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • Open Chrome and at the top right, click ellipse.png.2829aeeb2aea006bc956de077091and then More tools and then Extensions
  • Write down the list of Extensions installed.
  • Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
     
    • run_command.png
       
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png.00938ead26fa2bd

 

Restart your computer now and make sure there are no longer any redirects or other browser issues and let me know the results

Thanks

 

 

 

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Am I reading that right? Do you have 40 open tabs in Microsoft Edge browser?

Let me have you run the following please.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a checkmark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

 

 

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Only about 20, but yes, I use Internet alot...

 

I have already done all of it, as I said in the first post, but have done it once again now as You asked, just to be sure.

 

1.  I am unable to export the log. It creates an empty file. However it did not find any threats:

image.png.f5296cd61aa4f62f2acd1e42a53023ce.png

 

2. This time it did not find any threats. I have attached a log file from 2 days ago where it did find so PUP stuff.

 

3. Restarted the PC, run the scan. Logs in attachment.

 

Thanks

FRST.txt Addition.txt

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I'm not seeing anything in the logs to account for that. But we'll run some general clean up and see if that helps or not.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Let me know if that helps or not

 

You could also try resetting your Router

Please review the following website and read it before continuing and then do a Hard Reset back to Factory Defaults for your router.
This information is only for resetting the router DO NOT erase, install, or update the firmware, just reset your router to factory defaults.

Read ALL Warnings before performing tasks

Reset And Reboot

Hard reset or 30/30/30

 

 

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Nope, unfortunately still the same.

Any ideas or Windows re-installation is my only option here?

 

Thanks

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The logs are not showing any obvious reason for this. Perhaps use/test another computer on your network to confirm it's not due to something your ISP is causing

 

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I should have mentioned it earlier, but on all other devices including Win10 laptop everything is fine.

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Difficult to accept that normal cleaning, etc would not fix the issue. Dislike having to do a reinstall of Windows for something that may not be corrected by doing so. But in the end you could also spend many days and hours debugging and trying to find the issue which may ultimately prove that a quick reinstall of Windows may fix.

 

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