Malwarebytes stuck at various stages

[Yuuki]

Hello, 

I have noticed that when I'm using the scan, it always seem to be stuck at "Scanning file system" without  ever reaching an end. This is supposed to be normal? 
I also realized that after closing malwarebytes (to background) and reopened the app it moves back towards the first stage "Checking for updates" and get stuck.
Please do provide some assistance.
Thank you!

[Malwarebytes]

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[Porthos]

1 minute ago, Yuuki said:

Please do provide some assistance.
Thank you!

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

[Yuuki]

Here's the logs zip file

mbst-grab-results.zip

[LiquidTension]

Hi @Yuuki,

Please start by rebooting the machine and getting the latest version of Malwarebytes installed. Ensure you use the "Restart" option; not "Shut down".
After the reboot, you can install the latest version of Malwarebytes by opening the application -> clicking Settings -> clicking Check for updates.

Please check if the issue still persists after completing the above steps. If it does, please confirm if the behaviour is still the same when AVG is uninstalled and the machine rebooted once more.

[Yuuki]

9 minutes ago, LiquidTension said:

Hi @Yuuki,

Please start by rebooting the machine and getting the latest version of Malwarebytes installed. Ensure you use the "Restart" option; not "Shut down".
After the reboot, you can install the latest version of Malwarebytes by opening the application -> clicking Settings -> clicking Check for updates.

Please check if the issue still persists after completing the above steps. If it does, please confirm if the behaviour is still the same when AVG is uninstalled and the machine rebooted once more.

Oh that did the trick, Malwarebytes was updated successfully and I started a new scan which actually completed this time. 
Thank you! 
 

[Yuuki]

@Porthos  Thank you for your assistance too!

[LiquidTension]

Excellent, thanks for letting us know.