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MBAM 4 window messed up


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Fresh install of Win10 (x64) on an older Compaq laptop (Presario F761us). Windows works fine, Chrome/Youtube/Libre Office/Sumatra PDF all work fine, but the Malwarebytes 4 window looks like this:

MBAMbadScreen.png.f9d652cdba631d6e4944ba7ba811a11c.png

 

Looks the same if I maximize the window, minimize & restore, resize.
In shortcut properties, tried Win7 compatibility, disable fullscreen optimizations, both high DPI checkboxes--no difference.
In System Properties > Performance Options > Visual Effects, selected Adjust for best performance--no difference.
In the Malwarebytes Support Tool, tried a repair, which reinstalled MBAM 4--no difference.

Found this thread: https://forums.malwarebytes.com/topic/255363-404-menu-is-scrambled-only-some-letters-visable/#comments

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

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Damn--it's Ctrl-Enter that sends, Shift-Enter does a newline. Continuing...

Found this thread: https://forums.malwarebytes.com/topic/255363-404-menu-is-scrambled-only-some-letters-visable/#comments
And the recommended solution fixed the problem:

To set the environment variables, ensure the Malwarebytes UI is closed and run the following batch file as administrator: https://malwarebytes.box.com/s/hbxc3vcb8spn2dv6qvnrrtumvrb8iv36

Support Tool Log attached, in case it's of use to the developers.

                                             Jim

mbst-grab-results.zip

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Hi @jweigang,

Thanks for the report. The batch file is only intended as a short term solution. We're currently working on new functionality to allow hardware acceleration to be disabled directly within the product.

Please could you provide the following log file so we can obtain additional information on your display hardware.

  • Press the Windows Key + R on your keyboard at the same time.
  • Type dxdiag and click OK.
  • Wait for the window the open. It may take ~30 seconds.
  • Once opened, click Save all information.
  • Save the file to your Desktop and attach it in your next reply.
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Quote

We're currently working on new functionality to allow hardware acceleration to be disabled directly within the product.

One thing you should be aware of:
With the messed-up window, I can't really operate MBAM's controls--the dialog display is squished horizontally, but the mouse-click zones aren't.
So when I click directly on a control on the screen, either the control doesn't work or some other control may be activated.
A built-in means of turning off hardware acceleration will need to be operable using the keyboard alone.

Personally, I would be happy to be rid of the moving-bar scan-in-progress thing, which seems like the only part of the user interface that needs acceleration.

                          Jim

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