Jump to content

Multiple restarts on install

Recommended Posts

23 minutes ago, RonHarr said:

I have same problem. Definitely caused by latest update. 

Please get the logs asked for in my above post.

Share this post

Link to post
Share on other sites

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

  7. Click the Gather Logs button

  8. A progress bar will appear and the program will proceed with getting logs from your computer

  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:

  Hide contents

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.

Share this post

Link to post
Share on other sites

After successfully shutting down using 2nd Win 10 (in dual boot), not having updated MWB in that system, I booted into UEFI and noticed a USB Keyboard/Remote Power On and USB Mouse Power On. Now these were previously set to enabled and shut down was occurring without mishap from either of the Win 10 systems. After MWB update on first system but not second, shutdown was normal in the second but in constant restart loop in first.

After disabling USB Keyboard/Remote Power On and USB Mouse Power  in UEFI, the first, updated, system shut down normally. I have no idea what the connection might be between MWB and these UEFI functions but other than ghostly coincidence there must be.

Thanks for your attention. If the issue recurs on either system, I will indeed send in log files.

Share this post

Link to post
Share on other sites

It may be related to fast startup which is known to sometimes cause issues with Malwarebytes and many other applications.  Details on disabling it can be found here as well as here.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.