Jump to content

Recommended Posts

4 hours ago, LiquidTension said:

Hi @EvilPeppard,

We've just released a new beta update that has fixes for various Web Protection-related issues.
https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1371934

1.0.875 is the component package version for this release, so it looks like you're already up-to-date. We'd love to know how you get on with Web Protection in this latest release.

Thank you for getting back to me so quickly. I have re-enabled Web Protection on 1.0.875 and will monitor performance. I will report back either way.

Thanks again!

Link to post
Share on other sites
  • Replies 293
  • Created
  • Last Reply

Top Posters In This Topic

Hello @ajotasan

Sorry you have been experiencing BSOD's again.

Can you please get us these 2 files:

C:\WINDOWS\Minidump\040920-10015-01.dmp 
C:\WINDOWS\MEMORY.DMP                   

You could user the https://wetransfer.com/ site and upload the logs and please send us the wetransfer link.

We can take a look into what's going on.

Thank you

Link to post
Share on other sites
7 hours ago, LiquidTension said:

Hi @EvilPeppard,

We've just released a new beta update that has fixes for various Web Protection-related issues.
https://forums.malwarebytes.com/topic/257042-malwarebytes-41-beta/?do=findComment&comment=1371934

1.0.875 is the component package version for this release, so it looks like you're already up-to-date. We'd love to know how you get on with Web Protection in this latest release.

@LiquidTension

Well, bad news. BSOD just two hours after re-enabling Web Protection with 1.0.875.

WhoCrashed info:

On Thu 4/9/2020 6:04:13 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
uptime: 07:48:51
This was probably caused by the following module: mwac.sys (mwac+0x12D3F) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8030C5BEF47, 0xFFFF8B006A07E310, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\mwac.sys
product: Malwarebytes Web Protection
company: Malwarebytes
description: Malwarebytes Web Protection
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Protection, Malwarebytes). 
 

Link to post
Share on other sites

@EvilPeppard - can you please zip and upload to a file sharing site such as Wetransfer, the memory dump located at C:\WINDOWS\MEMORY.DMP

You would first need to copy the C:\WINDOWS\MEMORY.DMP to a location such as Desktop before you can zip it.

Thank you.

Edited by tetonbob
Link to post
Share on other sites
44 minutes ago, tetonbob said:

@EvilPeppard - can you please zip and upload to a file sharing site such as Wetransfer, the memory dump located at C:\WINDOWS\MEMORY.DMP

You would first need to copy the C:\WINDOWS\MEMORY.DMP to a location such as Desktop before you can zip it.

Thank you.

WeTransfer needs an e-mail to send. Coul yoiu give one?

Link to post
Share on other sites

Hello @ajotasan

You don't need an email to send the wetransfer link.

you can click on the 3 dots menu and you will get a link option

image.png.3f8821e519f22e1b5d8bad0c4aa4310e.png

If you still have issues please let me know.

Thank you.

Edited by nikhils
Link to post
Share on other sites
3 hours ago, tetonbob said:

@EvilPeppard - can you please zip and upload to a file sharing site such as Wetransfer, the memory dump located at C:\WINDOWS\MEMORY.DMP

You would first need to copy the C:\WINDOWS\MEMORY.DMP to a location such as Desktop before you can zip it.

Thank you.

Here you go. This is my memory.dmp from yesterday's BSOD: https://we.tl/t-osmEbhMwng

Let me know how else I can help.

Link to post
Share on other sites
3 hours ago, nikhils said:

Hello @ajotasan

You don't need an email to send the wetransfer link.

you can click on the 3 dots menu and you will get a link option

image.png.3f8821e519f22e1b5d8bad0c4aa4310e.png

If you still have issues please let me know.

Thank you.

I didn't know that! Thank you very much. I'm sending right now.

Link to post
Share on other sites
20 hours ago, nikhils said:

Hello @ajotasan

Sorry you have been experiencing BSOD's again.

Can you please get us these 2 files:

C:\WINDOWS\Minidump\040920-10015-01.dmp 
C:\WINDOWS\MEMORY.DMP                   

You could user the https://wetransfer.com/ site and upload the logs and please send us the wetransfer link.

We can take a look into what's going on.

Thank you

That's it:  https://we.tl/t-gBWOAvIleR

Link to post
Share on other sites

@EvilPeppard - thank you again for your continued offer to help. Can you please run our MBST tool again on the affected machine, and attach the archive created?

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks!

Link to post
Share on other sites
27 minutes ago, tetonbob said:

@EvilPeppard - thank you again for your continued offer to help. Can you please run our MBST tool again on the affected machine, and attach the archive created?

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks!

@tetonbob

Here you go. Please let me know what else I can do to assist.

mbst-grab-results.zip

Link to post
Share on other sites
  • 2 weeks later...
On 4/10/2020 at 4:04 PM, tetonbob said:

Thanks again. For now that is all we need. Please stay safe out there.

Curious, can you guys tell from all the logs and crash reports I've been sending what has been causing my BSOD with Web Protection on? Is there a conflict with something on my computer?

Thanks for any info.

Link to post
Share on other sites

I'd be curious to know as well.  It would be nice to know what the variable is that triggers this on some users' systems and not others' (presuming it doesn't exist on unaffected users' systems).

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.


Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.