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clivel01

Whitelist AlbumEasy V4.1.0

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Hello,
I distribute a freeware application called AlbumEasy. Some users are complaining that the Malwarebytes is preventing them from installing or running V4.1.0 of the application. These are not sophisticated users so are unable to give further details.
Could you please whitelist it. Attached is a zip containing both the installation executable and the application executable.
Thanks.,
Clive

 

AlbumEasy.4.1.0.exes.zip

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Hi,

I cannot reproduce any detection at all. Not on the files itself or during install.

Can you ask the user to ask for the detection log? 

In Mbam 3.x, this can be exported via "Reports" on the left > find the scan report where it shows the detection, you can select on date and time when it was detected, then look at the contents via the "View Report" option if that shows the detection > Then, Click Export.

In Mbam 4.x, this can be exported via "Detection History" > History tab > hover over the exact detection > Click the download icon in order to save as a text file (or click the eye-icon in order to see the details and use the export feature from there)

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Thanks Mieke,
I will see if I can get more information from the user - but as I mentioned they are not very sophisticated users.
Clive
 

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