Hi.   Thanks for the support-report file. What is key is that the pc has Kaspersky Internet Security    Version: 20.0.14.1085 (g) Kaspersky has several versions.  So it is key to know if someone has Total Security or Internet Security. The reason I emphasize patience is that it takes a few adjustments in both Kaspersky and in Malwarebytes;   plus getting the Malwarebytes for Windows with component package 1.0.793 . Your pc's Malwarebytes is on CU 1.0.785 . This is a