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Just now, Mungo said:

Okay, these were done in safe mode and I so titled them for you..lemme know if you get them.

Safe - FRST.txt 45.99 kB · 0 downloads Safe- Addition.txt 55.59 kB · 0 downloads

I wanted you to try the Support tool in safe mode.

Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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4 minutes ago, Mungo said:

I completed phase two for the "repair",

Do not do the repair.

Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button

Work on it tomorrow. Remember to do it in safe mode.



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5 minutes ago, Mungo said:

Catch ya (or some , whoever writes ta moi) down the road.

When you get a chance,

This is likely caused by the hardware acceleration changes that was made to the Malwarebytes version 4 UI.

Could you try setting a couple of QT environment variables and check if the issue still occurs or not?

To set the environment variables, ensure the Malwarebytes UI is closed and run the following batch file as administrator: https://malwarebytes.box.com/s/hbxc3vcb8spn2dv6qvnrrtumvrb8iv36

  • "SUCCESS: Specified value was saved." should be outputted twice.
  • After running the batch file, check if the Malwarebytes UI will open normally.
  • If it doesn't, reboot and check again.
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