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anniyan

AdwCleaner 8.0.1 will not run in Windows 10 home x64 v.1903

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i have been redirected to here from

https://www.bleepingcomputer.com/forums/t/709723/new-laptop-infected-mouse-pointer-alternates-betn-normal-and-working/page-3#entry4930134

my original symptom regarding the mouse pointer is no more but adwCleaner 8.0.1 will not run. when i double-click on it from my standard account as well as my administrator account, UAC dialog box opens up and then after enter the administrative password and click on YES, nothing happens. i found a similar thread here, but did not want to post this there coz it may mean hijacking that thread.

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/docs/DOC-3347

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

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Greetings,

Please try running it in Safe Mode with Networking.  Instructions on booting into Safe Mode can be found here as well as here.

Please let us know how it goes.

Thanks

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Hello,

On top of that, can you:

  • In the start menu, type and look for "Windows PowerShell (Admin)".
  • When the PowerShell prompt opens, type Get-Hotfix and press Enter to get a list of installed updates and their installation dates.

Copy-paste the output in your next reply.

Regards,

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adwcleaner 8.0.1 will not run in safe mode with networking.

here is the get-hotfix output:

Source        Description      HotFixID      InstalledBy          InstalledOn
------        -----------      --------      -----------          -----------
DELL          Update           KB4533002     NT AUTHORITY\SYSTEM  14-12-19 12:00:00 AM
DELL          Security Update  KB4497727                          1-4-19 12:00:00 AM
DELL          Security Update  KB4498523     NT AUTHORITY\SYSTEM  4-9-19 12:00:00 AM
DELL          Security Update  KB4516115     NT AUTHORITY\SYSTEM  7-11-19 12:00:00 AM
DELL          Security Update  KB4521863     NT AUTHORITY\SYSTEM  7-11-19 12:00:00 AM
DELL          Security Update  KB4524569     NT AUTHORITY\SYSTEM  18-11-19 12:00:00 AM
DELL          Security Update  KB4525419     NT AUTHORITY\SYSTEM  7-11-19 12:00:00 AM
DELL          Update           KB4530684     NT AUTHORITY\SYSTEM  14-12-19 12:00:00 AM

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We would greatly appreciate a crash dump to help us resolve this issue. To have a dump created when AdwCleaner crashes, first apply this registry file. Then, on subsequent launches of AdwCleaner, crash dumps will be stored in C:\Users\Public\CrashDumps (or the equivalent folder if your system is not installed to the default drive). If you could provide us with one of the crash dumps created from attempting to launch AdwCleaner, we should be able to use that to better investigate the cause of this issue. 

enable_local_crash_dumps.zip

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